Mamatha Kini
Udupi
Summary
Seeking a Teaching Assistant job with a background in developing and implementing comprehensive lesson plans tailored to meet diverse student needs. Strengths include superior classroom management, effective communication, and adaptability to new teaching methods. In previous roles, contributed significantly to improving student engagement and academic achievement by fostering positive learning environments.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Care Executive
Kerala Vision Pvt Ltd
Kasargod
02.2024 - Current
- Assisted customers with inquiries and resolved issues effectively.
- Maintained accurate records of customer interactions in the database.
- Collaborated with team members to improve service delivery standards.
- Handled customer complaints with empathy and professionalism.
Customer Care Representative
Malabar Gold
Kanhagad
11.2023 - 01.2024
- Handled customer inquiries through phone, email, and in-person interactions.
- Provided accurate, valid, and complete information to customers.
- Surpassed quality target by working through scripted response plans and applying personal knowledge base to resolve concerns.
Computer Lab Teacher
Sree Sankaracharya Computer Center
Kanhagad
07.2022 - 10.2022
- Developed engaging lesson plans for computer literacy classes.
- Managed classroom activities and maintained a positive learning environment.
- Conducted batch-wise classes for a small group of 10 to 15 students of varied age groups, teaching computer applications like MS Word and MS Excel.
Education
Advanced Diploma in Computer Application - Computer Applications
Sree Sankaracharya Computer Center Pvt Ltd
Kanhagad, Kerala07-2022
Bachelor of Arts - ENGLISH - 82%
Govt Arts And Science College Uduma
Uduma, Kerala04-2021
Pre Universty College - 85%
Govt Higher Secondary School
Balla East, Kanhagad, Kerala03-2018
SSLC - 78%
Durga Higher Secondary School
Kanhagad, Kerala03-2016
Skills
- Teaching professional
- Nursery and primary teacher training certified
- Early childhood education
- Curriculum development
- Customer relationship management
- Complaint resolution
- Customer engagement
Certification
Nursery Primary Teacher Training, AIICCE certified - 86.08%
Languages
English, Hindi, Kannada, Malayalam,
Interest
Teaching, Office work
Timeline
Customer Care Executive
Kerala Vision Pvt Ltd
02.2024 - Current
Customer Care Representative
Malabar Gold
11.2023 - 01.2024
Computer Lab Teacher
Sree Sankaracharya Computer Center
07.2022 - 10.2022
Advanced Diploma in Computer Application - Computer Applications
Sree Sankaracharya Computer Center Pvt Ltd
Bachelor of Arts - ENGLISH - 82%
Govt Arts And Science College Uduma
Pre Universty College - 85%
Govt Higher Secondary School
SSLC - 78%
Durga Higher Secondary School