Summary
Overview
Work History
Education
Skills
Timeline
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Poornima Singh

Poornima Singh

Lucknow

Summary

Caring Teacher with strong communication skills and drive to excite students about learning. Specializing in creating stimulating environments that help students achieve full potential and enjoy learning. Communicates effectively and maintains strong relationships with scholars, parents, and colleagues.

With 2 years of experience as a primary teacher, I have successfully managed medium to large classrooms, ensuring academic, emotional, and social support for students. My dedication, skills, and understanding of the modern education system, influenced by my role as a mother of two children currently studying in reputable schools, drive my passion to positively impact children's lives.

Overview

14
14
years of professional experience

Work History

Customer Care Executive

Flipkart
LUCKNOW
04.2022 - 11.2022
  • Tracked customer order statuses using various systems including CRM software.
  • Provided customer service by responding to phone, email, and in-person inquiries in a timely manner.
  • Participated in team meetings to discuss strategies for improving customer satisfaction levels.
  • Resolved billing issues and disputes through effective problem solving techniques.
  • Investigated customer complaints and provided solutions within acceptable time frames.
  • Developed and maintained relationships with customers to ensure their satisfaction.
  • Kept customer and system account information accurate and current to support timely resolutions for concerns.
  • Addressed customer questions and concerns regarding products and services.

Teacher Grade 2 & Grade (HINDI & MATHS)

Green Wood Public School
Gwalior
04.2014 - 03.2016
  • Developed and implemented lesson plans based on curriculum objectives.
  • Monitored student behavior in classrooms, hallways, cafeteria, playgrounds.
  • Provided individualized instruction to meet the needs of all students.
  • Established positive relationships with parents to ensure effective communication regarding student progress and well-being.
  • Assessed student performance through tests, quizzes and other assessments.
  • Remained calm and patient in student interactions to support individual growth and development.
  • Met with parents to discuss students' progress and review areas requiring improvement.

Store In-charge

Fabindia Overseas Pvt. Ltd.
Varanasi
02.2011 - 10.2014
  • Provided administrative support by scheduling meetings, taking notes at those meetings, filing paperwork.
  • Identified best training aids suited for sales staff.
  • Remained alert, active, and ready to respond to requests using variety of available resources.
  • Managed budgets by tracking expenditures and ensuring they stayed within allocated limits.
  • Reviewed daily rushes and made notes regarding potential changes or improvements needed.
  • Analyzed customer feedback .
  • Trained staff on manufacturing details,use and care instructions.

Store Manager (Spykar,UCB,Adidas)

Zorba Sports & Lifestyle Pvt Ltd(Franchisee Org)
Varanasi
02.2009 - 01.2011
  • Recruited, trained and supervised new employees.
  • Organized promotional events to increase product awareness.
  • Developed strategies to maximize sales and profitability.
  • Assessed operational efficiency of the store's departments.
  • Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
  • Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Established customer service standards and monitored staff compliance.
  • Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
  • Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.

Education

B.Ed -

JIWAJI UNIVERSITY GWALIOR
GWALIOR
01-2021

PGDBM - Retail Management

School of Management Science
Varanasi
01.2009

B.Com VBS Purvanchal University -

01.2007

10+2 from I.C.S.E Board -

01.2004

10 from I.C.S.E Board -

01.2001

Skills

  • Teaching
  • Lesson planning
  • Curriculum comprehension
  • Guidance and support
  • Teaching methodologies
  • Documentation
  • Group discussions
  • Mentoring
  • Creating a positive learning environment
  • Supervision
  • Progress tracking
  • Assessment and evaluation
  • Feedback
  • Parent consultation
  • Support network building
  • Continuing education strategies
  • Behavior management
  • Classroom control
  • Disciplinary procedures
  • Positive reinforcement

Timeline

Customer Care Executive

Flipkart
04.2022 - 11.2022

Teacher Grade 2 & Grade (HINDI & MATHS)

Green Wood Public School
04.2014 - 03.2016

Store In-charge

Fabindia Overseas Pvt. Ltd.
02.2011 - 10.2014

Store Manager (Spykar,UCB,Adidas)

Zorba Sports & Lifestyle Pvt Ltd(Franchisee Org)
02.2009 - 01.2011

B.Ed -

JIWAJI UNIVERSITY GWALIOR

PGDBM - Retail Management

School of Management Science

B.Com VBS Purvanchal University -

10+2 from I.C.S.E Board -

10 from I.C.S.E Board -

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