Mamatha R
Bengaluru
Summary
Aspiring to utilize experience and skills to enhance organizational profitability and demonstrate professional growth Dynamic professional with strong capabilities in team collaboration and complaint handling. Delivers excellent customer service by understanding client needs and addressing concerns effectively. Brings a positive attitude and commitment to driving organisational success.
Overview
6
6
years of professional experience
Work History
Clinic Manager
Mannat Fertility
06.2024 - 06.2025
Senior Associate
Visit Health
11.2022 - 05.2024
- Facilitated client meetings to discuss case progress, strategies, and expected outcomes, ensuring transparency.
- Managed client portfolios, fostering strong relationships and ensuring satisfaction with legal services provided.
- Managed data collection, visualisation and reporting for projects of different scale and applications.
- Reviewed work of junior associates, identified knowledge gaps, corrected mistakes and recommended changes to prevent future mistakes and improve performance.
Inside Sales Specialist
Practo
04.2021 - 10.2022
- Regularly met and exceeded sales quotas, receiving recognition as top performer in the sales team.
- Implemented targeted sales strategies for different customer segments, leading to a significant boost in conversion rates.
- Coordinated with team members to ensure seamless service delivery during high-demand periods, minimising wait times.
CLCM
Portea
01.2019 - 01.2021
- Collaborated with team members to achieve target results.
- Managed complaints with calm, clear communication and problem-solving.
- Engaged with customers to better understand needs and deliver excellent service.
Education
B Com -
Om Prabha College
BengaluruSkills
- Windows operating systems
- Microsoft Excel
- PowerPoint presentations
- Word processing
- Internet and email proficiency
- Tally ERP software
- Positive attitude
- Strong work ethic
- Adaptability under pressure
- Integrity and honesty
- Quick learner
- Client relationship management
- Patient scheduling systems
- Complaint handling
- Team collaboration
- Strategic planning
Languages
English
Hindi
Kannada
Telugu
Tamil
Personal Information
- Mother's Name: Jamuna Rani
- Husband's Name: Danashekar.M
Custom Section
- Team Handling in personal loan
- Responsibility of credit card loan
- Office admin as a whole admin management
- Taking orders
- Handling Outbound Calls
- Handling Inbound Calls
Disclaimer
I hereby declare that the above furnished information is correct and true to the best of my Knowledge and belief.
Timeline
Clinic Manager
Mannat Fertility
06.2024 - 06.2025
Senior Associate
Visit Health
11.2022 - 05.2024
Inside Sales Specialist
Practo
04.2021 - 10.2022
CLCM
Portea
01.2019 - 01.2021
B Com -
Om Prabha College