Mamta Gonzalves
Summary
Dynamic professional with extensive experience in cash handling and customer service, notably as Head Cashier at Home Depot. Proven track record in training staff and ensuring transaction accuracy, enhancing operational efficiency. Adept at fostering positive customer interactions and resolving inquiries, contributing to a seamless shopping experience.
Dedicated employee with strengths in customer service, sales and promotion strategies. Successful in teaching junior employees how to maximize performance.
Hardworking professional offering several years of experience in retail. Solid team player with upbeat, positive attitude and commitment to providing excellent customer service. Proficient in scanning goods and collecting payments, resolving complaints and training newly hired cashiers. Friendly multitasker with in-depth knowledge of pos system operations.
Skilled Head Cashier with robust experience in retail and customer service. Demonstrated strengths include leadership, multitasking, and problem-solving abilities. Proven track record of improvement in cash handling accuracy, fostering positive customer relationships, and training new cashiers for effective operations.
Overview
35
35
years of professional experience
3
3
years of post-secondary education
Work History
Head Cashier
Home Depot
Edmonton
08.2018 - 01.2026
- Supervised cash handling and transactions for efficient customer service.
- Trained and mentored new cashiers on procedures and customer interactions.
- Managed cash register operations, ensuring accuracy in daily transactions.
Associate
Shell
Edmonton
11.2017 - 04.2018
Associate Cashier
Walmart
Edmonton
02.2016 - 10.2016
- Processed customer transactions efficiently at the point of sale.
- Assisted customers with product inquiries and store navigation.
- Maintained accurate cash drawer balances throughout shifts.
Receptionist
British High Commission
02.1998 - 03.2013
- Managed front desk operations and greeted visitors at the British High Commission.
- Coordinated appointment scheduling for diplomats and staff members efficiently.
- Handled incoming calls, directing inquiries to appropriate departments promptly.
- Facilitated communication between clients and embassy personnel professionally.
- Processed mail and packages, ensuring timely distribution to relevant parties.
- Assisted in organizing events and meetings for diplomatic functions effectively.
- Provided administrative support to various departments, enhancing operational workflow.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Greeted visitors and provided them with assistance.
- Scheduled and confirmed appointments.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Scheduled appointments for clients, customers, and other visitors.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
Telephone Operator
The Oberoi Hotels
02.1991 - 12.1998
- Operated multi-line telephone system to manage incoming and outgoing calls.
- Assisted guests with inquiries, providing exceptional customer service and support.
- Coordinated communication between departments to ensure effective information exchange.
- Provided information about hotel services, amenities, and local attractions to guests.
- Trained new staff on telephone procedures and customer interaction protocols.
- Answered calls with friendly and polite approach to engage callers and deliver exceptional customer service.
- Took messages from callers and accurately relayed details to intended staff.
- Resolved customer inquiries quickly and efficiently by utilizing problem-solving skills.
- Responded to customers' requests for assistance with various issues they were having.
- Routed calls to the correct department based on caller needs.
Education
Bachelor of Arts - Social Sciences Education
Delhi University
06.1987 - 08.1990
Skills
- Cash handling
- Transaction accuracy
- Staff training
- Customer service
Languages
Hindi
Proficient (C2)
C2
Punjabi
Proficient (C2)
C2
English
Proficient (C2)
C2
Timeline
Head Cashier
Home Depot
08.2018 - 01.2026
Associate
Shell
11.2017 - 04.2018
Associate Cashier
Walmart
02.2016 - 10.2016
Receptionist
British High Commission
02.1998 - 03.2013
Telephone Operator
The Oberoi Hotels
02.1991 - 12.1998
Bachelor of Arts - Social Sciences Education
Delhi University
06.1987 - 08.1990