Mamta Rathaur
Navi Mumbai
Summary
Dynamic operations professional with extensive experience in sales management and asset retention. Currently serving as a Sales Manager at LAP Retain Assets, where I drive revenue growth through strategic client engagement and innovative sales strategies. Proven track record in optimizing operational processes to enhance efficiency and customer satisfaction. Strong analytical skills with a focus on data-driven decision-making, and adept at leading cross-functional teams to achieve business objectives. Committed to fostering long-term client relationships and delivering exceptional service in a fast-paced environment.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Sales Manager - Retail Assets - LAP
HDFC Bank
Navi Mumbai
10.2023 - Current
- Developed and executed strategic sales plans for LAP, resulting in an increase in loan disbursement over time period.
- Led a team of sales executives, providing coaching and support to drive performance and meet individual and team targets.
- Cultivated strong relationships with branches to enhance lead generation.
- Conducted market analysis to identify trends, customer needs, and competitive landscape, enabling the formulation of targeted marketing strategies.
- Collaborated with the credit and risk teams to streamline the loan approval process, improving turnaround times, and enhancing customer satisfaction.
Team Lead, Loss Mitigation Operation Control
Ocwen Financial Solutions Pvt. Ltd.
05.2021 - 12.2022
- Led loss mitigation team, providing quality assurance oversight for underwriting processes and effective project management
- Managed case workflows, ensuring accurate resolution and maintaining compliance with quality standards
- Coordinated cross-functional collaboration to optimize loss mitigation strategies and streamline operations
- Guided and mentored team members, fostering growth and excellence in both underwriting and projects
- Implemented comprehensive quality checks for underwriting, guaranteeing accurate and compliant documentation
- Defined project scopes, milestones, and timelines, overseeing successful project execution
- Monitored key performance metrics, analyzing trends and enhancing loss mitigation strategies
- Directed quality assurance initiatives for underwriting, conducting audits and delivering constructive feedback
- Leveraged project management expertise, ensuring on-time delivery and process enhancements.
- Recognized for driving team success, maintaining high standards in loss mitigation, and quality assurance.
Senior Specialist: Underwriter & Project Management
Ocwen Financial Solutions Pvt. Ltd.
Mumbai
04.2017 - 04.2021
- Evaluated and validated diverse US mortgage loans (Freddie, Fannie, FHA, VA, PLS) as part of underwriting responsibilities.
- Managed project lifecycles, ensuring seamless integration of underwriting processes for optimal loan outcomes.
- Conducted thorough risk assessments, applying expert judgment to streamline underwriting procedures.
- Collaborated across teams to develop and execute strategies, enhancing loan validation and project efficiency.
- Utilized comprehensive knowledge of US mortgage guidelines to validate loans with precision.
- Arranged timely project documentation and reporting, adhering to established methodologies.
- Led teams through project milestones, ensuring accurate and compliant validation of mortgage loans.
- Leveraged strong analytical skills to assess loan portfolios, identifying trends and areas for optimization.
- Recognized for driving successful loan validation initiatives and exceeding quality benchmarks.
- Demonstrated excellence in underwriting and project management, achieving high-quality loan validation outcomes.
QA Analyst: Underwriting & Project Management
Ocwen Financial Solutions Pvt. Ltd.
07.2013 - 03.2017
- Ensure accuracy and compliance of underwriting processes through meticulous quality checks
- Collaborate with cross-functional teams to develop and execute comprehensive testing strategies for projects
- Identify and rectify underwriting discrepancies to maintain high-quality standards
- Drive project success by assessing and enhancing quality assurance procedures
- Conduct rigorous testing of underwriting systems to optimize performance and minimize risk
- Provide valuable insights to project management by analyzing QA results and trends
- Create and maintain detailed QA documentation, including test plans and reports
- Implement continuous improvement initiatives to streamline underwriting workflows
- Collaborate with stakeholders to define QA requirements for successful project delivery
- Ensure seamless integration of underwriting processes into project management objectives
Loan Surveillance Specialist
Ocwen Financial Solutions Pvt. Ltd.
06.2010 - 07.2013
- Monitor and assess loan portfolios to identify potential risks and anomalies
- Conduct regular audits and reviews to ensure loan data accuracy and compliance
- Generate timely reports and summaries on loan performance and variances
- Collaborate with cross-functional teams to address and mitigate loan-related issues
- Stay updated on industry regulations and trends to enhance loan surveillance strategies
Education
M.Com -
Mumbai University
01.2011
B.Com -
KES SHROFF COLLEGE
01.2009
12th - English
Maharashtra
01.2006
10th - Hindi
Maharashtra
01.2004
Skills
- Problem Solving
- Leadership
- Underwriting
- Quality Assurance
- Team Management
- Project Management
- Lead Generation
- Sales operations
Certification
- Be the Manager People Won't Leave - People Management
- Project Management Foundations: Risk
- Microsoft Project Plan (MPP)
- Root Cause Analysis: Getting to the Root of Business Problems
- Project Management Foundations: Budgets
- Reducing Employee Turnover
Profilesummary
12, 5, Experienced Team Leader, Project Lead, and Underwriter | US Mortgage Specialist | Quality Assurance Expert | Operations Management | Master of Commerce I Sales Manager - LAP Retail Assets
Personal Information
- Date of Birth: 10/07/88
- Gender: Female
- Marital Status: Married
Languages
English
First Language
Accomplishments
- Awarded “Star Performer” for contribution in handling process, coordination with stakeholders and meeting the SLAs.
- Awarded “Spot award” from other Business units for providing support in closure of bulletins.
- Received “Spot award” from other Business units for resolved queries in trainings.
- Awarded “best performer” for coordinating with multiple departments for completing FHA remediation task within the stipulated time.
- Awarded multiple times for quality deliverables, productivity and meeting all SLAs.
Timeline
Sales Manager - Retail Assets - LAP
HDFC Bank
10.2023 - Current
Team Lead, Loss Mitigation Operation Control
Ocwen Financial Solutions Pvt. Ltd.
05.2021 - 12.2022
Senior Specialist: Underwriter & Project Management
Ocwen Financial Solutions Pvt. Ltd.
04.2017 - 04.2021
QA Analyst: Underwriting & Project Management
Ocwen Financial Solutions Pvt. Ltd.
07.2013 - 03.2017
Loan Surveillance Specialist
Ocwen Financial Solutions Pvt. Ltd.
06.2010 - 07.2013
M.Com -
Mumbai University
B.Com -
KES SHROFF COLLEGE
12th - English
Maharashtra
10th - Hindi
Maharashtra
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