Finacle
Manali Dandekar
Banker
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
6
6
years of professional experience
3
3
Languages
Work History
Service Delivery Manager
IndusInd Bank
05.2023 - 12.2024
- Improved service quality, addressing client concerns promptly and professionally.
- Engaged multiple departments to facilitate a cohesive service delivery across every touchpoint..
- Handled complex transactions such as wire transfers or foreign currency exchanges with accuracy and efficiency.
- Drove effective process enhancements by establishing a culture of continuous improvement and collaboration.
- Skillfully addressed and resolved customer escalations, fostering positive connections where feasible.
- Maintained up-to-date knowledge of industry trends, incorporating best practices into internal procedures for ongoing success.
- Drove risk mitigation by ensuring comprehensive regulatory compliance in all operational areas.
- Drove revenue growth by collaborating with sales teams on effective upselling and cross-selling strategies.
Service Officer
Kotak Mahindra Bank
04.2018 - 04.2023
- Enhanced customer service by staying informed on banking products, ensuring their financial needs are met.
- Demonstrated adaptability during peak business hours by multitasking and prioritizing tasks to maintain efficiency and quality of service.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Contributed to a positive work environment by demonstrating professionalism, courteousness, and a strong work ethic.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Increased cross-selling opportunities by identifying customer needs and recommending appropriate banking products or services.
- Monitored and reported suspicious activity in line with bank security policies.
Education
Bachelor of Commerce - Commerce
University of Mumbai
Mumbai, India 04.2001 -
Skills
Client relationship management
Software
CRM
MS Office
Timeline
Service Delivery Manager
IndusInd Bank
05.2023 - 12.2024
Service Officer
Kotak Mahindra Bank
04.2018 - 04.2023
Bachelor of Commerce - Commerce
University of Mumbai
04.2001 -
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