Finacle
Manali Dandekar
Banker
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
6
6
years of professional experience
3
3
Languages
Work History
Service Delivery Manager
IndusInd Bank
05.2023 - 12.2024
- Improved service quality, addressing client concerns promptly and professionally.
- Engaged multiple departments to facilitate a cohesive service delivery across every touchpoint..
- Handled complex transactions such as wire transfers or foreign currency exchanges with accuracy and efficiency.
- Drove effective process enhancements by establishing a culture of continuous improvement and collaboration.
- Skillfully addressed and resolved customer escalations, fostering positive connections where feasible.
- Maintained up-to-date knowledge of industry trends, incorporating best practices into internal procedures for ongoing success.
- Drove risk mitigation by ensuring comprehensive regulatory compliance in all operational areas.
- Drove revenue growth by collaborating with sales teams on effective upselling and cross-selling strategies.
Service Officer
Kotak Mahindra Bank
04.2018 - 04.2023
- Enhanced customer service by staying informed on banking products, ensuring their financial needs are met.
- Demonstrated adaptability during peak business hours by multitasking and prioritizing tasks to maintain efficiency and quality of service.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Contributed to a positive work environment by demonstrating professionalism, courteousness, and a strong work ethic.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Increased cross-selling opportunities by identifying customer needs and recommending appropriate banking products or services.
- Monitored and reported suspicious activity in line with bank security policies.
Education
Bachelor of Commerce - Commerce
University of Mumbai
Mumbai, India 04.2001 -
Skills
Client relationship management
Service level agreement management
Risk mitigation
Training and coaching
Daily operations management
Performance improvement
Multitasking Abilities
Software
CRM
MS Office
Timeline
Service Delivery Manager
IndusInd Bank
05.2023 - 12.2024
Service Officer
Kotak Mahindra Bank
04.2018 - 04.2023
Bachelor of Commerce - Commerce
University of Mumbai
04.2001 -