Manan Shah

Network Engineer

Bengaluru

Summary

Results-driven network engineer with a strong foundation in diagnosing and resolving complex connectivity issues while ensuring uptime and SLA compliance. Proficient in configuring SD-WAN components, troubleshooting hybrid environments, and applying networking fundamentals across global enterprise deployments. Certified in CCNA and CompTIA Security+, with a solid engineering background and a growing focus on network security. Seeking opportunities to leverage technical expertise, proactive problem-solving, and cross-functional collaboration to contribute to organizational growth and drive innovation in secure network infrastructure.

Overview

years of professional experience

Work History

Technical Support Engineer

Aryaka Networks

12.2021 - Current

Diagnosed complex network issues across Aryaka-enabled devices using Linux tools like dig, traceroute, curl, and tcpdump; ensured high uptime and SLA compliance
Configured and optimized SD-WAN components including VPN tunnels, routing policies, and traffic flows to support global enterprise connectivity
Supported hybrid deployments across enabling seamless SaaS integrations and troubleshooting cross-platform connectivity
Acted as escalation POC and PSL for high-priority accounts, driving issue resolution and maintaining strategic customer relationships
Led internal/customer projects—documenting alarms and services, reporting bugs, and collaborating with engineering to implement enhancements

Senior Analyst

Cameo Global

09.2019 - 06.2021

Provided end-user support for complex IT enterprise systems, ensuring reliable access and availability of critical applications
Acted as a subject matter expert for troubleshooting network, system, and application-related issues in a dynamic, customer-facing environment.
Proactively adapted to new technologies, tools, and systems with minimal guidance, aligning with ITIL-based support practices

Education

Bachelor of Technology - Electrical And Electronics Engineering

B.N.M Institute of Technology

04.2001 -

Skills

Networking Fundamentals: DNS, DHCP, TCP/IP, VPN, NAT, Firewalls, Routing

SD-WAN Technologies: VPN tunnel configuration, routing protocols, connectivity troubleshooting

Network Troubleshooting Tools: tcpdump, dig, traceroute, curl, Wireshark

Strong Problem-Solving & Root Cause Analysis

Escalation Handling and Stakeholder Management

Collaboration Across Cross-Functional Teams

Accomplishments

CCNA – Cisco Certified Network Associate
Validated skills in network fundamentals, IP connectivity, routing & switching, and network security. Proficient in configuring and troubleshooting small to medium-sized enterprise networks.

CompTIA Security+
Demonstrated expertise in cybersecurity principles including risk management, threat analysis, identity/access management, and secure network design. Knowledgeable in firewalls, VPNs, cryptography, and incident response.

Timeline