Manas Chawla
SR.Base Associate
Summary
Seasoned aviation professional with 20+ years of cabin operations experience. Currently overseeing 300+ crew in base operations, regulatory compliance, grooming standards, and in-flight performance. Adept in safety management systems (SMS), crew resource management (CRM), and service delivery. Recognized for leadership, operational efficiency, and strong interpersonal and decision-making skills under pressure. Exceptional communicator with proven ability to manage diverse teams, resolve conflicts, and foster a collaborative, high-performance culture.
Overview
2026
2026
years of professional experience
4
4
years of post-secondary education
Work History
Sr. Base Associate – Air India
Tata Group
12.2023 - Current
- Spearheaded daily oversight of over 300+ cabin crew members, conducting in-flight performance audits, pre-flight grooming inspections, and ensuring full compliance with DGCA regulations and airline SOPs to maintain service excellence and operational efficiency.
- Collaborated with flight operations and ground teams to streamline turnarounds, mitigate delays, and address real-time disruptions; proactively supported on-time Performance targets through swift coordination and resolution.
- Led detailed investigations into flight irregularities, lapses, and safety non-conformities; initiated data-driven reporting, classified findings, and recommended punitive or non-punitive measures in alignment with airline safety management systems.
Check Cabin Crew
Air India
- Conducting Annual Proficiency checks for Crew Members
- Check Grooming & Product Knowledge of Crew Members
- Prepare accurate reports concerning any significant issues or happenings
- Adhere to established regulations and procedures
- Screening of Passenger per Aviation Guidelines
Cabin Supervisor
Air India
- Conduct pre-boarding tasks
- Anticipate and manage passengers' comfort
- Respond to passenger requests
Cabin Crew
Air India
- Inform passengers about safety procedures
- Make announcements on behalf of the pilot
- Deal with emergencies such as first aid situations.
Cabin Crew Incharge
Jetlite / Sahara Airlines
03.2003 - 10.2007
Education
PGDBA (MBA) -
Symbiosis International
01.2007 - 01.2009
B.Com (P) - undefined
Delhi University
01.2004 - 01.2006
Skills
- In-flight Safety Procedure
- Producing Written Flight Reports
- Diplomacy and tact
- Excellent interpersonal skills
- Basic skills in MS Office
- Good communication
- Interpersonal Intelligence
Professional Skills
5, 5, 5, 5, 0
Profile
18+ years, 10 Yrs+, DGCA certified, Trained on Boeing, Trained on Airbus, Proficient in carrying out pre-flight duties, Checking the safety equipment and doing security checks
Attributes
- Good general health and fitness
- BMI as per Company Standard / Age / Height
Timeline
Sr. Base Associate – Air India
Tata Group
12.2023 - Current
PGDBA (MBA) -
Symbiosis International
01.2007 - 01.2009
B.Com (P) - undefined
Delhi University
01.2004 - 01.2006
Cabin Crew Incharge
Jetlite / Sahara Airlines
03.2003 - 10.2007
Cabin Crew
Air India
Check Cabin Crew
Air India
Cabin Supervisor
Air India
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