MANAS DHIBAR
Operation Associate
New Delhi
Summary
Process Associate seasoned in coordinating and implementing business process improvement projects while enhancing effectiveness and efficiency in support of business goals. Strong record in designing process architecture, establishing process measurement systems and educate process associate to manage processes effectively.
Overview
3
3
years of professional experience
1
1
Language
Work History
Process Associate
Sunlife Financials
New Delhi
05.2021 - 05.2022
- Undertaking Processing of Enrolments of clients into variousretirement insurance products like RRSP, DPSP, NREG, etc
- Send appropriate tax letters to the respective state governments
- Meet and Exceed on daily targets and KPI
- Ensured all allocated cases were handled effectively through tocompletion while maintaining benchmarks at required qualitylevels
- Communication with client via Handling Mailbox.
Market Research Intern
HealthKart
New Delhi
05.2019 - 06.2019
- Collected primary data from over 500 gym trainers nationwide, including phone numbers, names, and email IDs.
- Compiled and analysed dietary recommendations from trainers, documenting over 1,000 distinct food suggestions for customers.
- Worked collaboratively with colleagues to achieve research objectives.
- Demonstrated exceptional database management skills, ensuring data accuracy and accessibility for cross-functional teams.
- Making excel sheet report from collected data.
H R Intern
Air India Ltd
05.2019 - 06.2019
- Managed annual performance appraisal process for 1000+ employees using MS Excel.
- Maintained detailed records of employee performance, ensuring error-free APA booklets for each employee every year.
- Demonstrated exceptional organizational and analytical skills by handling 5 years' worth of APAs in MS Excel with 99.5% accuracy.
- Led transition to digital APA documentation, saving 100+ hours of HR team's effort annually.
- Streamlined HR operations by integrating data entry into SAP software, reducing data entry errors by 95%.
Education
BBA - Management
Institute of Innovation
07.2017 - 2020.05
Skills
Financial Modelling Tableauundefined
Additional Information
- Achievements/TasksAchievements/TasksAchievements/Tasks.Achievements / Projects
Timeline
Process Associate
Sunlife Financials
05.2021 - 05.2022
Market Research Intern
HealthKart
05.2019 - 06.2019
H R Intern
Air India Ltd
05.2019 - 06.2019
BBA - Management
Institute of Innovation
07.2017 - 2020.05
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