Manas P Neog

Provide technical expertise and multi-team coordination for in-situ Backup/Recovery infrastructure upgrade projects globally.
Managed multiple projects for timely completion of Data Protection software and hardware migrations as part of DC relocations in APAC and EMEA.
Involvement in multiple product certifications and documentation for Global rollouts.
Responsible for the Data Protection infrastructure's Global encryption platform.
Developed Shell and Python based automation for application installation, configuration, and operations.
Manage different aspects of vendor management - contract reviews, negotiations, personal onboarding, and entity onboarding.
Experience with SAP Ariba & Oracle E-business suite platforms for equipment ordering and invoice reviews/approvals.
Assist with yearly budget preparation and multi-year forecasting.

Collaborate with existing vendors to keep our solution catalog updated with new features and meet prospective vendors to review new product lines which may become part of our solution catalog.
Engage with Sourcing Team and Vendor Account Managers on product pricing negotiations to build a cost-effective solution for customers.
Provide technical expertise and cost estimation for design, build/migration, and operational efforts to pre-sales teams for Customer RFPs and new projects.
Involvement in all phases of a project, starting with workshops with Customers for solution assessment, creation of design and implementation documents, supporting the implementation team during installs, and advice/assist operation team during escalations.
Create and manage complex Dell EMC DPA reports providing backend data for monthly billing.

Worked on a diverse set of Backup/recovery products as part of multiple teams which support the Data Protection infrastructure of an Investment bank, an IT consulting & outsourcing company, and a Telecom & DC service company.
Developed automation to reduce man-hours and human errors in BAU tasks.
Manage service escalation calls and advice on 'Triage' calls for major business-impacting events.
Collaborate with the Engineering team in the validation of products in Dell EMC DP Suite and their rollout in Customer sites.
Train team members for better product understanding and swift responses during operational issues.