Priya Durairaj

Dynamic professional with over 15 years of experience in technical support and customer relationship management, consistently delivering exceptional service and solutions. Proven ability to enhance customer satisfaction and drive operational efficiency through effective communication and problem-solving skills. Eager to contribute expertise in a challenging environment that values dedication and authenticity, fostering personal growth and organizational success. Committed to leveraging extensive knowledge to support team objectives and exceed client expectations.

• NETAPP - NetApp Certified Data Management Administrator
• EMC - Information Storage Associate Version 2 (EMCISA)
• ITIL V3.0 Foundation Certified
• Dell FluidFS Administration
• IBM Tivoli Monitoring 6.1
• CyberArk Certified Trustee
• Microsoft Azure Foundation Certified
• Microsoft Azure Architect Solutions

• Citizenship: Indian
• Father's Name: R. Durairaj
• Date of Birth: 17-05-1984
• Gender: female
• Nationality: Indian
• Marital Status: Married

• Barclays Global Service Centre, GTIS, Assistant Vice President, L3 SME, Storage & Data Management (NAS), 2022-11-28, present, Executed large-scale Isilon-to-Isilon migrations for multiple applications, ensuring seamless data transfer with minimal downtime., Performed pre-migration planning including capacity checks, export/share validation, and client access mapping., Automated validation tasks for SMB/NFS permissions, quotas, and snapshots using OneFS CLI., Delivered successful cutovers with zero data loss, coordinating with application teams during go-live., Led heterogeneous migration from EMC Isilon to NetApp ONTAP 9.x using DataDobi DobiMigrate tool., Configured migration jobs, monitored cutovers, and validated ACLs, NFS exports, and CIFS shares post-migration., Collaborated with NetApp and application teams to repoint client access to the new environment., Achieved 100% migration accuracy, reducing dependency on legacy Isilon storage., Drive storage optimization initiatives, identifying stale or redundant data, reclaiming space, and improving cost efficiency., Provide 24x7 support through on-call rotation, handling escalations and ORAC engagement for BAU and project activities., Mentor and guide junior team members, contributing to overall knowledge sharing and process improvement., Managed NetApp-to-NetApp cluster migrations during data center move, using SnapMirror replication for data transfer., Performed cluster peering, SnapMirror initialization, quiesce, break, and resync to new PROD and DR environments., Automated repetitive tasks using NetApp PowerShell Toolkit and CLI scripting., Created detailed migration runbooks, rollback plans, and post-validation reports for operational handover., Ensured minimal downtime and business continuity during production cutovers.
• Tata Consultancy Services Ltd., Hutch 3U, Associate Consultant, L3 support, 2020-11-11, 2022-11-25, Remotely managing and administrating storage arrays Isilon, Netapp FAS software defined storage and Ontap Cloud manager and HP XP, Dell Unity administration and implementation., Monitoring and administrating all storage related activities., Expertise in EMC storage system management console in managing., Setup and managing EMC de-duplication and snapshot., Creating new LUN’s with Client Standard’s and mapping over FC, NFS and ISCSI., LUN management in EMC., Creating and deleting the zone in Brocade switches., Configuring new servers for LUN provisioning as per the customer request., Configuring and administrating Power path and MPIO Software., CIFS Share validation & Clean up., Analyzing the performance issue and providing the recommendation., Managing more than 7000 + CIFS Share across Globe., Experience on CIFS Share Migration from EMC and vice versa., Experience on CIFS Share Migration from windows server to EMC., CIFS Share creation and access restriction using Security groups., Scheduling Disk Firmware, Switch Code and Array code upgrade whenever new code released., Upgrading the Power Path & HBA Firmware as recommended by the vendor., Performing host redundancy check., Participating in the weekly CAB Meet and presenting the CR., LUN Migration between Pool, LUN Expansion using meta LUN's., Monitoring the Storage infrastructure and identify the failure if any and work on it to solve the issue., Integration of New servers with the storage Array., Co-ordination with Vendor for Microcode upgrade on Storage arrays., Trouble shooting Storage and Fabric related issues., Allocating new Fabric ports to Servers., Alias and Zone Creation and Modification., Backing up Switch Configuration in regular intervals., Firmware Upgrade of fabric Switches., Checking and fixing the Multipathing issues from Server side., Detecting the newly allocated LUNs from Server side (ESXi, Unix and Windows)., Reclaim the unused space from Esxi Data stores.
• Cognizant Technology Solutions Pvt ltd., IT Technology Services, Team Lead, L3 Support, 2013-12-02, 2020-11-01, Experience in storage arrays EMC (CLARiiON, VNX, ISILON) NETAPP FAS Series, Dell Equalogic., Supporting all FC Series and VNX 5700,7500,5500,5800, EMC Isilon., Experience on Azure platform as part of transition team from on premises to cloud migration with Netapp Cloud Manager., Extensive Experience in EMC SAN configuration with EMC NaviSphere, PowerPath, Access Logix, Replication Manager, Analyzer, EMC Control Center, Mirrorview and Sancopy., Network Devices -Experience in Brocade, Cisco MDS., Experience in Integrating VMware ESX, Sun Solaris 9, HP-UX, Linux, Novell Netware, Windows OS with EMC Clariion Environment., Handling NETAPP 7 MODE and Cluster Mode and Dell Equalogic., Supporting both SAN and NAS environment., Experience in implementing Vmware Virtualcenter and Vmotion., Experience in doing POC in storage related technologies and implementing the success product in the production.
• Wipro Infotech, Tamil Nadu State Data Center, Elcot, Senior Engineer – Server Management, L2 Administrator, 2009-02-19, 2013-11-29, Day to Day operational tasks on the Storage Administration., Basic troubleshooting for Fabric switches like checking the soft and hard zoning and the basic troubleshooting on the host., Prioritizing storage requests from OS/application teams., Day to day jobs include storage allocation, troubleshooting, monitoring and Reporting on the SAN Environment., Experience in resolving incident management tickets of Storage Environment., Supporting all FC Series, CX400 to CX700 and VNX 5700,7500,7600,5800,EMC Isilon, Dell Unity 600, NETAPP 7 MODE and Cluster Mode., Network Devices -Experience in Brocade, Cisco MDS.