Manas Pratim

Visionary IT Executive with 23+ years of strategic leadership in global IT delivery, enterprise infrastructure, and digital transformation. Proven success as a Head of IT Delivery, driving business-aligned technology strategies, leading large-scale programs across cloud and on-prem platforms, and orchestrating enterprise-wide change. Expert in P&L ownership, governance frameworks, CXO stakeholder engagement, and crisis management. Trusted leader in building high-performance global teams and delivering business outcomes through technology.

• Enabled seamless DR failover during live testing, safeguarding $B transactions.
• Recovered from ransomware impact within 72 hours with minimal disruption.
• Cut delivery costs by 20% while improving SLA adherence.
• Scaled global delivery footprint across APAC, NA, and EU with unified processes.

• NTT Data Inc., Senior Program Manager, 04/01/24, Present, Leading enterprise-wide IT programs aligned with global business objectives., Driving digital modernization strategy across hybrid-cloud environments., Shaping governance, security, and delivery excellence for large transformation initiatives.
• Pine Labs, Head of IT Delivery & Infrastructure, 02/01/19, 10/31/23, Oversaw strategic IT project delivery across cloud-native and legacy systems for India’s top fintech platform (Valuation $6B+)., Directed multi-cloud strategy (Azure, AWS, GCP), scaling infrastructure to support 10M+ transactions/month., Built and operationalized new DR site in Mumbai; ensured zero data loss during failover testing., Championed business continuity and incident response during a full-scale ransomware crisis., Managed vendor negotiations, IT budgets, and compliance standards across data, apps, and security.
• HCL Infosystems, Delivery Head – Enterprise Accounts, 09/01/15, 02/28/19, Directed delivery and IT transformation for marquee accounts including KPMG, Sun Pharma, and Tata Power., Governed service delivery operations across infrastructure, apps, and field services., Achieved 20% YoY cost optimization through vendor consolidation and SLA renegotiation.
• Birlasoft (India) Ltd., Account Delivery Head / Sr. Project Manager, 04/01/12, 09/30/15, Led global delivery for accounts such as GE, VMware, AMN Healthcare, managing $10M+ portfolios., Drove revenue growth via project expansions, margin improvement, and cross-sell strategies., Championed Agile adoption and PMO standardization.
• Birlasoft (India) Ltd., Program Manager (Infrastructure), 01/01/08, 03/31/12, Directed 24x7 global infrastructure operations for GE., Delivered consistent SLA adherence and improved system uptime to 99.99%.
• Various Organizations, Early Technical and Leadership Roles, 01/01/99, 12/31/07, Siebel Admin, Lotus Domino Admin, Network Admin across organizations including GECIS, Reliance, Usha Martin, and Emarson.