MS EXCEL
Manas Rajkhowa
Program Manager
Hyderabad
Summary
Talented professional considered knowledgeable leader and dedicated problem solver. Brings 15 years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements. Experienced Program Manager skilled in managing functional operations and projects related to Information Technology. Advanced understanding of organizational strategies, financial management, procurement and contracting.
Overview
14
14
years of professional experience
4
4
years of post-secondary education
4
4
Certifications
Work History
Program Manager
Capgemini Technology Services
Hyderabad
02.2022 - Current
- Built teams to address project goals and objectives for multiple projects.
- Verified achievement of practical Business Value Realizations by each operational team, suggesting alterations to meet goals.
- Planned and managed technical projects for clients.
- Introduction of New workflow in UK Engagement Jira Service Desk. Demise of Kanban board.
- Confluence repository to track all engagement requests with estimates and design solutions. Available for everyone.
- GBGF, VS/SVS view of demand now available in SDR
- Proper definitions of governance uplifts in CET (India, UK and Poland) and monthly clarity line distribution for governance teams.
- Optimizing UK demand book (SDR) by holding only relevant data
- Standardized CET templates. SSP Projects started using standard CET for estimation from 2022.
- Created Re-estimation Process Flow on confluence page
- Agreement to have common Warranty Support inclusions in estimates
- Formulated improved budget tracking framework
- Standardized email and communication templates for engagement team.
- Introduction of ticket system for SDR edits (starting July '22)
- Reporting GAP % and introduction of Prioritization workflow with business teams
- Consolidated portfolio health card of all key projects for each domain (EDM, Automation & SSP)
- Weekly budget reviews to track Actual v/s Forecast with agile leads
- Daily UK ICR calls & ICR reporting.
Project Manager
Optum Global Solution
Hyderabad
01.2016 - 12.2021
- Developed and initiated projects, managed costs, and monitored performance.
- Reined in project costs while meeting key milestones.
- Oversaw high profile projects for by planning, designing, and scheduling phases.
- Achieved project deadlines by coordinating with contractors to manage performance.
- Identified plans and resources required to meet project goals and objectives.
- Identified, reviewed and applied policies and procedures.
- Orchestrated projects within strict timeframes and budget constraints by solving complex problems and working closely with senior leaders.
- Modified and directed project plans to meet organizational needs.
- Adhered to budget requirements with excellent planning and consistent expense monitoring.
- Verified quality of deliverables and conformance to specifications before submitting to clients.
- Managed projects from procurement to commission.
- Designed technical upgrade paths, incorporating requested functionality and performance enhancements.
- Provided management for internal personnel, contractors and vendors.
- Headed project teams specializing in design and launch activities.
- Supported team using servant leadership style and leading by example.
- Removed obstacles by finding right personnel to advance tasks and projects.
- Guided and coached Scrum team and organized Agile and Scrum practices and values while also meeting delivery commitment.
Assistant Project Manager
Optum Global Solution
Hyderabad
01.2014 - 01.2016
- Escalated incidents to next level to remain compliant with company's standards and procedures.
- Maintained tactical control of project budgets and timelines to keep teams on task and achieve schedule targets.
- Supported senior managers and department leaders by completing projects and problem resolution under tight budgets and schedule demands.
- Managed bookkeeping, prepared budgets and cost reports.
Team Lead, Development
Optum Global Solution
Hyderabad
01.2012 - 01.2014
- Tracked receipts, employee hours and inventory movements.
- Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Prepared detailed reports on updates to project specifications, progress, identified conflicts and team activities.
Business Analyst
Optum Global Solution
Gurgaon
07.2008 - 01.2012
- Built library of models and reusable knowledge-base assets to produce consistent and streamlined business intelligence results.
- Analyzed key aspects of business to evaluate factors driving results and summarized into presentations.
- Instituted contingency plans, ensuring business continuity through cross-training, documentation and data backups.
- Promoted enterprise-level risk management practices and helped instill strong culture focused on protective policies and procedures.
- Analyzed portfolios and identified risk factors, facilitating reduction of delinquencies on new volumes and recommending risk-adverse underwriting strategies.
Education
Bachelor of Science - General
Dibrugarh University
Assam 08.2003 - 06.2007
Skills
Project Management
Certification
PMP - Project Management Professional
Software
MS POWERPOINT
VISIO
JIRA
MS PROJECT
Timeline
Program Manager
Capgemini Technology Services
02.2022 - Current
PMP - Project Management Professional
10-2021
ASM
07-2021
ITIL4
01-2021
AHM
11-2019
Project Manager
Optum Global Solution
01.2016 - 12.2021
Assistant Project Manager
Optum Global Solution
01.2014 - 01.2016
Team Lead, Development
Optum Global Solution
01.2012 - 01.2014
Business Analyst
Optum Global Solution
07.2008 - 01.2012
Bachelor of Science - General
Dibrugarh University
08.2003 - 06.2007
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