Summary
Overview
Work History
Education
Skills
Certification
Disclaimer
Affiliations
Timeline
Generic

MANAS RAWAT

Mohali

Summary

Trainer with over 4 years of experience in customer support, specializing in skill-based learning and team readiness. Proven track record in delivering effective performance coaching that drives results. Committed to fostering growth-oriented training environments that prioritize employee development.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Sr. Trainer

AIonOS
Noida
10.2024 - Current
  • Joined as part of the core launch team for a new client process, contributing to operational setup and readiness.
  • Trained pilot batches of new hires post-certification, ensuring smooth transition to live operations.
  • Designed, developed, and delivered structured training modules tailored to business needs.
  • Facilitated expert sessions, roleplay-based learning, and team-building activities to drive performance and engagement.
  • Created comprehensive training content and process documentation to standardize learning.
  • Handled nodal escalations for India’s fastest-growing airline, ensuring timely resolution and service recovery.

Trainer

TaskUs
Mohali
10.2022 - 10.2024
  • Managed end-to-end training cycles across aviation, fintech, content moderation, and hospitality support.
  • Conducted business reviews with clients to evaluate performance and align on strategic objectives.
  • Oversaw new hires to ensure compliance with production targets and company standards.
  • Facilitated proficiency development initiatives for new hire cohorts to drive continuous improvement.
  • Provided coaching and constructive feedback through regular audits of trainee performance.
  • Performed tool testing and generated Gap Data Reports for client tools to identify areas for enhancement.
  • Designed curriculum and assessments to effectively meet learning objectives for trainees.
  • Motivated trainees while monitoring progress toward career advancement goals.

Analyst

eClerx
Chandigarh
04.2021 - 10.2022
  • Consistently achieved key performance indicators throughout tenure.
  • Recognized as best performer of quarter in RNR.
  • Ranked highest in sales for three consecutive months.

Education

Bachelor of Computer Applications -

Punjab University
01.2021

Skills

  • Training delivery and facilitation
  • Learning experience design
  • Batch readiness evaluation
  • Google Workspace and Excel
  • AI tools utilization
  • Graphic design with Canva

Certification

  • Customer Care Manager (CCM) certified
  • Introduction to Successful Instructing (ITSI) Certified

Disclaimer

I hereby declare that all the above information provided by me is true to my knowledge & It has been furnished in my complete consciousness.

Affiliations

  • Living the culture – Integrity Award (Go-Live month) – recognized for identifying fraudulent activity and preventing significant revenue loss
  • Certificate of Appreciation (Q1 2024) – awarded for outstanding performance and contribution
  • Best performer in RNR – multiple recognitions for exceeding KPIs and delivering exceptional results
  • Consistently ranked in the top 3 for sales performance over three consecutive months
  • Selected as part of the core launch team for a new client process, contributing to training and operational readiness

Timeline

Sr. Trainer

AIonOS
10.2024 - Current

Trainer

TaskUs
10.2022 - 10.2024

Analyst

eClerx
04.2021 - 10.2022

Bachelor of Computer Applications -

Punjab University

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MANAS RAWAT