Manas Shahi
Lucknow
Summary
Results-driven Senior Key Account Manager known for unparalleled productivity and efficiency in task completion. Possess strategic negotiation skills, adept at client relationship management, and proficient in market analysis. Excel in communication, problem-solving, and adaptability, ensuring successful outcomes in high-stakes environments.
Overview
6
6
years of professional experience
Work History
Senior Key Account Manager
Zomato Private Ltd
Lucknow
02.2023 - Current
- Responsible for business growth for Key Accounts in the city.
- Experience of handling 100+ accounts with a GMV of 1 cr+/month.
- Consulting the restaurant partners with proper data of sales and potential sales growth, according to ordering trends.
- Managing P&L, allocating budget for marketing and advertisement, and building business reports for partners.
- Day-to-day interaction with C-level executives of brands.
- Improving portfolio-wise P&L and negotiation of business contracts with restaurant partners.
- Mentored new joining KAMs and AMs.
- Identified customer needs, developed action plans to address them, and ensured successful implementation of solutions.
- Lead cross-functional teams to ensure projects are completed within the agreed timeline.
Business Analyst
Zomato Private Ltd
Varanasi
10.2021 - 01.2023
- Developed and implemented strategies to increase sales and market share in the assigned region.
- Negotiated contracts with customers, vendors, and suppliers to maximize profitability.
- Trained the restaurant partners to understand the app flow and customer funnels.
- Maintained a very good PR with the partners for revenue generation and using that to advertise the restaurant in the app.
- Tracked industry developments and monitored competitors' activities to stay ahead of the competition.
- Created detailed reports on product performance, competitive landscape, pricing trends.
Account Manager
Zomato Ltd
Kota
07.2020 - 09.2021
- Responsible for handling 200+ accounts of the city for business growth and development.
- Increased the online orders on platform by launching new potential areas through new customer accquisitions.
- Guided and mentored restaurant partners to cater residential customers as student base was not active due to pandemic.
- Onboarded exclusive and premium restaurant partners who were active on competition but not on Zomato.
- Created comprehensive reports on account performance and presented them to senior management.
- Negotiated contracts with clients to maximize profitability.
- Participated in brainstorming sessions to develop new ideas for business development initiatives.
Sales Manager (Launch)
Zomato Ltd
Ajmer
12.2018 - 07.2020
- Responsible for the launch of new cities and client onboarding.
- Acquired 500+ restaurant partners on our platform.
- Responsible for driving city-level marketing and advertising for online ordering.
- Lead generation and increasing the supply.
- Achieved the highest market share in the state, RMS 80:20.
- Trained and mentored restaurant partners about the app flow and customer trends.
Education
B.Tech - Computational Science
BBD University
Lucknow, Uttar Pradesh06-2017
Skills
- Data-driven decision-making
- Business Development
- Account Management
- Team member motivation
- Customer Retention
- Multitasking Abilities
- Sales Reporting
- Strategic Planning
- Territory Management
- Upselling techniques
- Consultative and relationship selling
- Revenue Growth
- CRM proficiency
- Contract negotiation expertise
- Relationship building and management
- Market understanding
- Territory and account management
Languages
Hindi
First Language
English
Advanced (C1)
C1
Timeline
Senior Key Account Manager
Zomato Private Ltd
02.2023 - Current
Business Analyst
Zomato Private Ltd
10.2021 - 01.2023
Account Manager
Zomato Ltd
07.2020 - 09.2021
Sales Manager (Launch)
Zomato Ltd
12.2018 - 07.2020
B.Tech - Computational Science
BBD University
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