Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Manasa Bommana

Manasa Bommana

Success Guide
Bengaluru

Summary

Dynamic Salesforce Success Guide with 4.5 years of proven track record in enhancing customer engagement and administration achieving a CSAT score exceeding 4.92. Leveraging expertise in Salesforce automation and strong interpersonal skills, drive process improvements and deliver tailored solutions, contributing to team success at Salesforce. Committed to excellence in Sales and Service Cloud consultation.

Overview

4
4
years of professional experience
11
11
Certifications
4
4
Languages

Work History

Success Guide

Salesforce
Bangalore
04.2023 - Current
  • Working as a Success Guide for Salesforce platform, Sales and Service cloud.
  • Conducted tailored 1:1 engagements with customers to enhance their understanding of concepts.
  • Consistently received positive feedback from customers, resulting in multiple commendations for the quality of engagement and maintained an average CSAT score of over 4.92 ut of 5.
  • Contributed to the team by cleansing data provided by the product team in order to create and assign cases to the engineers.
  • Performed case audits for the escalated or DSAT received cases.
  • Involved in discussions with leadership team to identify and implement opportunities for process improvements within my role.
  • Completed the Accelerate program, gaining valuable insights into leadership responsibilities.

Software Engineer

Capgemini Technology Services
Bangalore
12.2020 - 03.2023
  • Maintain and manage user accounts, roles, profiles, and permissions.
  • Perform regular system audits, data validation, and cleanup tasks.
  • Configure standard Salesforce features such as workflows, validation rules, page layouts, and record types.
  • Customize objects, fields, dashboards, and reports to meet business needs.
  • Automate processes using Flow, Process Builder, and other declarative tools.
  • Import, update, and export data using tools like Data Loader and Data Import Wizard.
  • Perform regular data deduplication and quality checks.
  • Create and maintain reports and dashboards for stakeholders.
  • Define and manage sharing rules, permission sets, and field-level security.
  • Monitor login history and system access logs.
  • Worked on data migration using Flosum Apex Data Loader Change sets.
  • Interacted with business users on daily basis to troubleshoot their issues related to Salesforce Configuration.
  • Used interpersonal and communication skills in interactions contributed ideas and suggestions in team meetings and delivered updates on deadlines.

Education

Bachelor of Science - Computer And Information Sciences

Ravenshaw University
Cuttack, India
04.2001 -

Skills

Salesforce Automation- Approval process, Flow, Process Builder

Salesforce data Model- Configuration & Administration

Salesforce Security- Data Security & Privacy, Sharing & Salesforce Shield

Salesforce Consultation- Sales Cloud and Service Cloud

Salesforce CICD- Workbench, Salesforce Inspector, Change Sets, Flosum

CRM Analytics- Tableau Cloud Manager, Salesforce reports and Dashboards

Agentforce and Einstein AI: Prompt builder, agent builder, Standard and custom actions

Certification

Salesforce Certified Associate

Timeline

Success Guide

Salesforce
04.2023 - Current

Software Engineer

Capgemini Technology Services
12.2020 - 03.2023

Bachelor of Science - Computer And Information Sciences

Ravenshaw University
04.2001 -

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Manasa BommanaSuccess Guide