Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

MANASA C B

Resiliency Senior Analyst
Bangalore

Summary

Experienced and results-driven Senior Resilience Analyst with a strong background in business continuity, crisis management, and stakeholder engagement. Adept at managing multiple portfolios, optimizing SharePoint for resilience, and leading innovative solutions like chatbot development to enhance response efficiency. Skilled in business impact analysis (BIA), BCP/DR testing, and regulatory compliance (ISO 22301). A proactive collaborator who strengthens cross-functional partnerships with security, health, and safety teams to drive organizational resilience. Recognized for outstanding contributions with multiple awards, demonstrating a commitment to excellence in resilience and risk management.

Overview

21
21
years of professional experience
5
5
years of post-secondary education
2
2
Certifications

Work History

Senior Resilience Analyst

Thomson Reuters Corporation
04.2024 - Current
  • Managed multiple portfolios within different BUs, enhancing business continuity planning across divisions
  • Led the revamp of SharePoint for resilience, optimizing accessibility and usability
  • Designed and helped in developing a chatbot for resilience, improving response efficiency and stakeholder engagement
  • Oversaw the periodic review, testing, and improvement of BCPs and crisis management frameworks
  • Strengthened collaboration with health, safety, and security teams to align emergency management plans
  • Supported internal and external audits, addressing findings and ensuring compliance with BCMS standards
  • Enhanced team collaboration by providing clear communication of complex findings through visualizations and reports.
  • Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
  • Improved internal knowledge sharing by developing comprehensive documentation outlining standard operating procedures for various tasks.
  • Increased efficiency by streamlining data analysis processes and implementing automation tools.

Resilience Analyst

Thomson Reuters
04.2023 - 03.2024
  • Company Overview: A leading provider of news and information-based tools to professionals
  • Assisted in developing, reviewing, and maintaining business continuity policies, procedures, and plans
  • Conducted Business Impact Analysis – BIA to identify critical business processes and dependencies
  • Developed and maintained Business Continuity Plans – BCPs for business units and shared services
  • Coordinated with key stakeholders to document and refine recovery strategies
  • Facilitated BCP/Disaster Recovery – DR drills and tabletop exercises
  • Provided support for the organization's crisis management framework
  • Ensured compliance with business continuity standards (e.g., ISO 22301) and regulatory requirements
  • Assisted in training programs to promote business continuity awareness and preparedness
  • A leading provider of news and information-based tools to professionals

Manager - Outreach

Real Learning Centre
04.2022 - 04.2023
  • Company Overview: An educational organization focused on learning and career development
  • Worked towards creating associations to bring in enrollments through continuous engagement and networking initiatives
  • Part of sales and marketing team as an educationist and career counselor
  • Developed associations with various market leaders to create academic affiliations and collaborative programs
  • Handled digital marketing and social media engagements
  • An educational organization focused on learning and career development

Consultant - External Auditor

Ernst & Young (EY)
09.2021 - 02.2022
  • Company Overview: A global leader in assurance, tax, transaction, and advisory services
  • Identified and assessed technology risks related to various EMEA business processes
  • Reviewed and evaluated the effectiveness of technology controls and managed high-quality audit reports
  • Participated in integrated audits and audit activities
  • A global leader in assurance, tax, transaction, and advisory services

Student / Parent Counselor

Real Learning Centre
11.2020 - 08.2021
  • Part of sales and marketing team.
  • Educationist, Career counsellor.
  • The role involves developing this association with various market leaders to further culminate into Academic Affiliations, Collaborative programs.
  • Digital Marketing, social media engagements.

Consultant

Finsafe India Pvt Ltd
07.2020 - 12.2020
  • Company Overview: A financial education organization
  • Led outreach efforts for school/college segments to deliver financial knowledge
  • Conducted market research for a potential client
  • Handled social media pages
  • A financial education organization

Student / Parent Counselor

Real Learning Centre
01.2020 - 06.2020
  • Part of sales and marketing team.
  • Educationist, Career counsellor.
  • The role involves developing this association with various market leaders to further culminate into Academic Affiliations, Collaborative programs.
  • Digital Marketing, social media engagements.

Asscociate Consultant

Finsafe India Pvt Ltd
10.2018 - 12.2019
  • Company Overview: A financial education organization
  • Led outreach efforts for school/college segments to deliver financial knowledge
  • Conducted market research for a potential client
  • Handled social media pages
  • A financial education organization

Relationship Officer (Admin Team)

Thomson Reuters Corporation
05.2007 - 10.2010
  • Business Continuity Plan co-owner for the entire Bangalore site and also an Emergency Response Team member. Co-ordination with BU leads for the following tests –
  • Manual tree test(schedule the call for the BU and critical resources) to check preparedness, to ensure recovery of operations within the stipulated RTO.
  • Walkthrough test– Briefing of BC plan
  • WFH testing – to check VPN load capacity, broadband capacity, and access of all critical applications and files.
  • Alternate site testing - check accessibility to systems, network, and ability to take the load, access to the critical application, and files and achieve RTO.
  • Process transfer test – Ability to check the skill test of the recipient team and achieving RTO to a certain percentage of work and check the duration of the recipient team on how long they can provide support to the impacted team.
  • Risk Assessment – Identification of risks internally and externally.
  • Learning Council Coordinator – SPOC for all the council activities which includes site programs like Induction for the new hires and TL program.
  • Innovation – Admin support and SPOC for the Ideas Work committee for the Bangalore site.
  • Event Management – Fun@work (TREAT) and CSR (TRUTH) core committee member.

Process Associate / Advanced Trainer

First American (India) Pvt Ltd
09.2004 - 02.2007
  • Company Overview: A leading provider of title insurance, settlement services, and risk solutions
  • Prepared the preliminary report to issue title insurance
  • Worked with HR to select candidates based on teams' requirements
  • Developed training materials and interviewed candidates as an Advanced Trainer
  • A leading provider of title insurance, settlement services, and risk solutions

Education

Masters in Business Administration -

IBMR College
Manipal, Sikkim
01.2004 - 01.2009

B.Sc. - Computer Science

SJRCW College, Bangalore
01.2004 - 01.2004

Skills

  • Portfolio Management
  • Business Continuity Planning
  • Cross-Divisional Collaboration
  • Risk Mitigation
  • Strategic Planning
  • Multi-Business Unit Coordination
  • Operational Efficiency
  • Stakeholder Management

Certification

ISO 22301:2019 - Lead Implementor

Timeline

Senior Resilience Analyst

Thomson Reuters Corporation
04.2024 - Current

Resilience Analyst

Thomson Reuters
04.2023 - 03.2024

Manager - Outreach

Real Learning Centre
04.2022 - 04.2023

Consultant - External Auditor

Ernst & Young (EY)
09.2021 - 02.2022

Student / Parent Counselor

Real Learning Centre
11.2020 - 08.2021

Consultant

Finsafe India Pvt Ltd
07.2020 - 12.2020

Student / Parent Counselor

Real Learning Centre
01.2020 - 06.2020

Asscociate Consultant

Finsafe India Pvt Ltd
10.2018 - 12.2019

Relationship Officer (Admin Team)

Thomson Reuters Corporation
05.2007 - 10.2010

Process Associate / Advanced Trainer

First American (India) Pvt Ltd
09.2004 - 02.2007

Masters in Business Administration -

IBMR College
01.2004 - 01.2009

B.Sc. - Computer Science

SJRCW College, Bangalore
01.2004 - 01.2004

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