Manasa Chaganti

12+ years of demonstrated proficiency in IT development, platform management, RPA design, ServiceNow integrations, process re-engineering, and development and Successful engagement in managing cross-functional responsibilities, overseeing program governance, implementing project methodologies, ensuring project delivery, and fostering strong client relationships. Extensive experience in requirements management and process optimization. 9+ years of experience in Robotics Process Automation in designing, developing, testing and deployment of RPA bots using Automation anywhere (5 Years), Blue Prism (2 years), UiPath (2 Year) And I have hands on experience with other RPA Tools [Power Automate, Automation Anywhere & UiPath] Writing technical documents including PDD, TDD, SDD, and operational handbook for support handover and Managed end-to-end strategic projects, integrated diverse teams and stakeholders, and addressed bottlenecks within intricate business processes for optimal outcomes. Automated various applications (Desktop, Web, Mainframe, SAP, Citrix) to minimize human intervention and enhance accuracy. Lead and manage a team of Blue Prism developers, providing technical expertise and guidance. Ability to translate technical insights into business solutions and influence stakeholders at all levels. Strong understanding of workflow-based logic and process improvement methodologies. Collaborate with business stakeholders to understand requirements and design automation solutions using Blue Prism. Develop, test, and implement Blue Prism workflows to automate business processes and improve efficiency. Troubleshoot and resolve any technical issues related to Blue Prism and Ensure adherence to best practices and standards in Blue Prism development. Analyze, understand, and document business processes in detail for automation. Design, develop, and configure RPA process automation solutions that are well-structured, efficient, scalable, and maintainable. Developed and maintained SQL databases, ensuring seamless integration with Blue Prism for optimized data handling and automation. Designed complex SQL queries to retrieve, analyse, and manipulate data, enhancing process automation efficiency. Conducted peer code reviews and established best practices to ensure robust automation processes for workflows. Maintain documentation related to automation design, development, and configuration Integrated SQL databases with Blue Prism workflows to streamline data access and processing, resulting in improved operational performance. Troubleshot and resolved SQL database-related issues within Blue Prism processes, ensuring error-free automation and Contributed to the design and implementation of automated processes in Blue Prism, leveraging SQL databases for dynamic data inputs. Utilized Blue Prism control room for deployment, monitoring, scheduling and Blue Prism runtime resource. RPA governance standards, change control procedures, and security best practices. Participated in regular team meetings to align agile development processes with healthcare project goals. Automated tasks in applications such as Excel, SAP, ServiceNow, Salesforce, and Outlook, focusing on processes like Medicaid claim submissions and behavioral health service requests. Extensively worked on debugging applications for fixing bugs and Production support and involved in bulk mail sending as batch and developed RPA. I have experience working with ABBYY OCR for text extraction and have successfully integrated AI/ML techniques to enhance data deciphering and automation Provide training and mentorship to junior team members on Blue Prism tools and techniques and Provide support for critical business functions through the development, implementation, testing and maintenance of RPA solutions. Designed and implemented API integrations using REST web services in Blue Prism to streamline data exchange between systems. Configured Blue Prism workflows to consume REST APIs, enabling seamless communication with external applications and databases. Developed and deployed robust Blue Prism automations leveraging REST full APIs for efficient data retrieval and processing. Participate in regular RPA Platform maintenance and upgrade activities, including configuring servers, interactive clients, runtime resources, and system roles. Analyse, understand, and document business processes in detail where required and Conduct design and code peer reviews. Provide technical leadership and guidance to the team and Configured queues, scheduled, and monitored RPA bots using Blue Prism Control Room, UiPath Orchestrator, and Automation Anywhere Control Room. Experience in programming languages: C#.Net, Java, NodeJS, React, and AngularJS and Experience in scripting languages: JavaScript, HTML, Python, and Shell Scripting. Handling production support issues related to bug fixes in support projects and Implemented CI/CD pipelines using Azure and AWS to automatically deploy RPA bots into multiple environments.