MANASA CHANDRA REDDY GADE
Hyderabad
Summary
Customer-focused professional with Bachelor’s degree in Computer Applications and experience coordinating customer support. Skilled in problem-solving, clear communication, and identifying customer needs to deliver appropriate solutions. Proven ability to adapt quickly and improve support outcomes.
Overview
2
2
years of professional experience
Work History
e support officer
Intouch Cx
Hyderabad
01.2025 - 05.2026
- Managed U.S. utility accounts, ensuring timely and accurate processing of payments.
- Coordinated with utility providers to clarify account details and resolve discrepancies.
- Extracted and reviewed billing information from providers to support effective account management.
- Maintained precise records of utility accounts, payment details, and account information.
- Communicated with providers to verify customer account data and billing specifics.
- Enhanced skills in communication, attention to detail, problem-solving, and account management during interactions with multiple utility accounts.
Customer Service Representative
Amazon
Hyderabad
05.2024 - 11.2024
- Investigated customer claims regarding non-delivery and potential fraud by reviewing case details and policies.
- Reviewed police and incident reports along with evidence to assess claims and determine resolutions.
- Evaluated cases based on eligibility criteria, ensuring consistent and accurate handling.
- Communicated professionally with customers to clarify concerns and provide resolutions for valid claims.
- Developed strong analytical, problem-solving, and decision-making skills through complex case management.
- Maintained patience and professionalism while addressing challenging customer interactions.
- Ensured accuracy in assessments while adhering to company policies and quality standards.
Education
Bachelor of Computer Application - Data Science
Annie Besant Women's College
Hyderabad08-2024
Intermediate -
Sri Gayatri Junior College
Hyderabad04-2020
Secondary School of Education -
Nagarjuna Montessori Concept School
Hyderabad03-2018
Skills
- Data visualization
- Analytical Thinking
- Detail-oriented
- Collaborative work
- Leadership Skills
- Data processing
- Microsoft Excel proficiency
- MS word, excel, and outlook
Accomplishments
- Won Science Fair Model Prize for developing an innovative project on communication with extra-terrestrial life forms.
- Recognized for creativity and technical implementation in scientific modelling.
- Won Short Film Contest (Women Empowerment) - Led video editing, including sequencing, transitions, and final production, contributing to the film's overall impact.
Extracurricular Activities
Performed as a Classical Dancer at Ravindra Bharathi during an inter-level dance competition. Achieved Runner-Up position in Kabaddi Tournament at the inter-school level. Served as Cultural Group Head in school, leading and organizing various cultural events and activities. Secured Winner position in Abacus Examination, demonstrating strong mental math and analytical skills.
Roles And Responsibilities
- Handled customer service and support processes involving complex cases, delivery concerns, account-related issues, and service requests.
- Investigated cases by reviewing reports, supporting documents, images, and relevant information to ensure accurate decisions and resolution.
- Coordinated with customers, service providers, and internal teams through calls and other communication channels to resolve issues efficiently.
- Managed customer accounts, billing information, payments, and service-related requests while maintaining accuracy and confidentiality.
- Maintained and updated customer and transaction records using MS Excel and other internal systems.
- Developed strong problem-solving, communication, coordination, analytical, and decision-making skills while working in process-driven environments.
- Gained experience in handling sensitive customer information, following company policies, maintaining data accuracy, and meeting service standards.
Hobbies and Interests
- Listening music
- Classical Dance
- Pencil sketching
- travelling
- food explore
- gym and fitness
DECLARATION
I hereby declare that all the information furnished in this resume is true, complete, and accurate to the best of my knowledge.
GADE MANASA CHANDRA REDDY
Timeline
e support officer
Intouch Cx
01.2025 - 05.2026
Customer Service Representative
Amazon
05.2024 - 11.2024
Bachelor of Computer Application - Data Science
Annie Besant Women's College
Intermediate -
Sri Gayatri Junior College
Secondary School of Education -
Nagarjuna Montessori Concept School