Jitender Allani
Hayathnagar
Summary
Dynamic customer service professional with a proven track record at Amazon Pvt Ltd, excelling in technical support and customer relationship management. Adept at enhancing team performance through innovative solutions and effective communication, while consistently monitoring performance metrics to drive satisfaction and operational success.
Overview
4
4
years of professional experience
Work History
E support Officer
Intouch CX
Hyderabad
06.2025 - 01.2026
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Customer Support Associate
Techmahindra
Hyderabad
07.2024 - 12.2024
- Assisted customers with product installation and setup.
- Resolved customer inquiries in a timely manner.
- Monitored daily performance metrics related to customer service operations.
Virtual Customer Service Associate
Amazon Pvt Ltd
Hyderabad
08.2023 - 02.2024
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Mapping Technician
CSS CORP
Hyderabad
11.2021 - 04.2022
- Developed procedures for collecting, storing, analyzing, displaying and interpreting geographic data.
- Updated existing maps with new features or changes in land use patterns.
Education
Bachelors Of Technology -
TKR Group Of Institutions
01.2023
Diploma -
Brilliant Group Of Institutions
Telangana, India01.2020
SSC -
Dilsukhnagar Public School
01.2016
Skills
- Technical support
- Geographic data analysis
- Customer service
- Performance monitoring
- Customer relationship management
- Data visualization
Disclaimer
I hereby declare that the above mentioned information is correct up to best of my knowledge and belief.
Languages
- Telugu
- English
- Hindi
Personal Information
- Father's Name: Venkateshwarlu Allani
- Date of Birth: 02/20/01
- Gender: Male
- Nationality: Indian
- Marital Status: Single
Timeline
E support Officer
Intouch CX
06.2025 - 01.2026
Customer Support Associate
Techmahindra
07.2024 - 12.2024
Virtual Customer Service Associate
Amazon Pvt Ltd
08.2023 - 02.2024
Mapping Technician
CSS CORP
11.2021 - 04.2022
Bachelors Of Technology -
TKR Group Of Institutions
Diploma -
Brilliant Group Of Institutions
SSC -
Dilsukhnagar Public School