Jyothirmayi Cheekati
Visakhapatnam
Summary
Skilled Support Officer with expertise in providing high-quality assistance to clients and colleagues. Proficient in handling customer inquiries, managing office operations, and coordinating team activities. Strong problem-solving abilities, communication skills, and adaptability. Proactively improved operational efficiency and client satisfaction in previous roles.
Overview
2
2
years of professional experience
Work History
E Support Officer
intouchcx
hyderabad
03.2024 - Current
- Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills
- Review claims adjustments with dealers, examining parts claimed to be defective, and approving or disapproving dealers' claims
- Order tests that could determine the causes of product malfunctions
- Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems
- Determine charges for services requested, collect deposits or payments, or arrange for billing.
trainee
software solutions pvt ltd.
hyderabad
09.2023 - 03.2024
- Developed strong proficiency in C and Java programming languages through intensive training
- Upskilling during this tenure.
Senior Assistant Service Delivery Coordinator
DXC Technology
hyderabad
08.2022 - 06.2023
- Data Entry: Efficiently entered and managed large datasets in MS Excel, ensuring accuracy and timeliness
- Spreadsheet Management: Utilized MS Excel for organizing, sorting, and analyzing data, including the use of formulas and pivot tables
- Data Verification: Regularly performed data checks and validation in Excel to ensure the integrity and reliability of the information
- Report Generation: Produced detailed reports and summaries in both MS Excel and MS Word to support business operations and decision-making.
Education
Bachelor of Science - computer science
Aditya Degree college
Visakhapatnam, Andhra Pradesh05.2022
High School Diploma - Mathematics, Physics, Chemistry
Narayana Junior College
Visakhapatnam, Andhra Pradesh03.2019
High School Diploma - Secondary Education
mahanthi high school
Visakhapatnam, Andhra Pradesh03.2017
Skills
- Problem-Solving
- Strong Communication
- HTML
- C
- MS OFFICE
- SQL
- Support Services
- Training and mentoring
- Client Retention
- Technical support understanding
- Customer Service
- Teamwork and Collaboration
Affiliations
Listening Music
watching movies
Languages
Telugu
First Language
English
Intermediate (B1)
B1
Timeline
E Support Officer
intouchcx
03.2024 - Current
trainee
software solutions pvt ltd.
09.2023 - 03.2024
Senior Assistant Service Delivery Coordinator
DXC Technology
08.2022 - 06.2023
Bachelor of Science - computer science
Aditya Degree college
High School Diploma - Mathematics, Physics, Chemistry
Narayana Junior College
High School Diploma - Secondary Education
mahanthi high school
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