Noureen Saba
Hyderabad
Summary
"I have over 3 years of experience in customer service and sales, demonstrating a respectful and professional approach. I possess a good understanding of client needs and am responsible for providing end-to-end support, guiding them in selecting the right product."
Overview
3
3
years of professional experience
1
1
Certification
Work History
E Support Officer
24-7 Intouch India Private Limited
Hyderabad
10.2022 - 03.2024
- Providing information, assistance, and support to customers
- Logging information about enquiries, issues, and complaints
- Assisting with the preparation of reports
- Gathering information about products and services
- Responded to customer emails with accurate, professional replies and raising tickets for service
- Conducted tactical troubleshooting to identify the faults
- Improve customer service, perception, and satisfaction with fast turnaround of customer requests
- Escalate requests that cannot be scheduled within agreed service levels
- Report on the utilization of successful completion of service requests to the Service Desk Manager
- Escalate requests to other team members as necessary
- Cross Selling the Products and achieving the targets assigned by the manager.
Digital Officer
Teleperformance India Pvt Ltd
Hyderabad
01.2021 - 09.2022
- Meet with potential clients over calls to discuss product needs
- Diagnose customer financial status and develop plan
- Performs other duties as assigned by manager
- Participating in monthly meetings, where on-going result are presented to senior management
- Responsible for day-to-day activities.
Education
B Tech (EEE) -
Princeton Institute of Engineering And Technology
High School Diploma -
Singareni Collieries Polytechnic - Mancherial
SSC -
S.R.V High School - Mancherial
Skills
- C Programming
- MATLAB
- CAD
- Basic MS Office
- Risk assessments
- Crisis support
- Progress reporting
- Problem-solving
Industrial Visits
ETDC (Electronics Test Development Centre) - Observed the different testing methods of equipment and instruments and learnt how Standardization Testing, Calibration and quality assurance is done and certification is provided to electronic components.
Personal Information
- Father's Name: Shaik Habeeb
- Gender: Female
Languages
- English
- Hindi
- Telugu
Certification
- Sep 2018 Project on Smart Street lighting
DISCLAIMER
I hereby declare that all the statements in this application made are true and Correct to the best of my knowledge. I will be solely responsible for any wrong information made in this form.
Timeline
E Support Officer
24-7 Intouch India Private Limited
10.2022 - 03.2024
Digital Officer
Teleperformance India Pvt Ltd
01.2021 - 09.2022
B Tech (EEE) -
Princeton Institute of Engineering And Technology
High School Diploma -
Singareni Collieries Polytechnic - Mancherial
SSC -
S.R.V High School - Mancherial
- Sep 2018 Project on Smart Street lighting
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