Summary
Overview
Work History
Education
Skills
Languages
Websites
Timeline
Generic
Manasa D

Manasa D

Bengaluru

Summary

Experienced operations and vendor management professional with a strong background in the retail and e-commerce industries. Skilled in optimizing operational processes, fostering vendor relationships, and delivering superior customer service. Proven ability in conducting detailed investigative analyses to mitigate risks and resolve complex issues. Effective leader with expertise in team management, project execution, and strategic problem-solving to drive organizational success and operational excellence.

Overview

8
8
years of professional experience

Work History

Senior Investigation Specialist

Amazon
Bengaluru
09.2021 - Current
  • Managed vendor operations at Amazon, overseeing order processing, inventory management, and fulfillment operations.
  • Conducted thorough vendor performance reviews and audits to ensure compliance with Amazon's standards and policies.
  • Collaborated closely with vendors to resolve operational issues and optimize processes for efficiency and cost-effectiveness.
  • Analyzed vendor metrics and data to identify areas for improvement and implemented strategic initiatives to enhance vendor relationships and performance.
  • Developed and maintained strong partnerships with vendors to drive mutual growth and success within the Amazon ecosystem.
  • Streamlined vendor onboarding processes, reducing onboarding time by 37% and improving vendor satisfaction.
  • Implemented inventory management strategies that reduced stockouts by 38% and increased inventory turnover rates.
  • Received accolades for exemplary vendor relationship management and operational efficiency, contributing to enhanced vendor performance and operational excellence at Amazon.

Senior Vendor Ops Associate

Cloudtail India Private Limited
Bangalore
09.2019 - 09.2021
  • Managed end-to-end operations for Amazon vendors, ensuring seamless order processing, inventory management, and fulfillment.
  • Conducted regular vendor performance reviews to optimize processes and enhance service levels.
  • Collaborated with cross-functional teams to resolve vendor issues and improve operational efficiency.
  • Analyzed sales data and market trends to provide strategic insights and recommendations to vendors.
  • Implemented new initiatives to streamline operations and reduce costs while maintaining high standards of service.
  • Successfully onboarded and managed a portfolio of vendors, achieving a 35% increase in order fulfillment efficiency.
  • Led a project to improve vendor communication channels, resulting in a 60% reduction in response times and improved vendor satisfaction.
  • Recognized for exceptional vendor relationship management and operational excellence, contributing to company growth and profitability.

Senior Process Associate

Quikr India Private Limited
Bengaluru
09.2017 - 09.2021
  • Managed customer bookings for doorstep beauty services, ensuring seamless scheduling and service delivery.
  • Handled customer inquiries and concerns, providing timely and effective resolutions.
  • Coordinated with service providers to ensure high-quality service standards and customer satisfaction.
  • Enhanced booking processes, improving customer satisfaction metrics by 40%.
  • Implemented operational efficiencies that reduced service delivery times by 35%.
  • Recognized for exceptional customer service and ability to resolve complex issues promptly

Telemarketing Executive

Justdial India private limited
Bengaluru
09.2016 - 08.2017
  • Conducted outbound calls to prospective customers to promote products or services.
  • Generated leads and set appointments for sales representatives.
  • Maintained accurate records of interactions and follow-up actions in CRM software.
  • Collaborated with the sales team to achieve sales targets and objectives.
  • Exceeded monthly sales targets by 40% through effective lead generation and conversion.
  • Implemented a new script and call strategy that improved call-to-appointment conversion rates by 45%.
  • Received commendation for outstanding customer engagement and contribution to team success.

Education

BBA - Business Management

Mangalore Institute of Technological Science
Mangalore, KA
06-2016

Skills

  • Vendor Management
  • Operational Efficiency
  • Customer Service Excellence
  • Investigative Analysis
  • Team Leadership
  • Project Management
  • Problem Solving
  • Data-Driven Decision Making

Languages

English
First Language
Hindi
Intermediate (B1)
B1
Kannada
Proficient (C2)
C2
Telugu
Proficient (C2)
C2

Websites

Timeline

Senior Investigation Specialist

Amazon
09.2021 - Current

Senior Vendor Ops Associate

Cloudtail India Private Limited
09.2019 - 09.2021

Senior Process Associate

Quikr India Private Limited
09.2017 - 09.2021

Telemarketing Executive

Justdial India private limited
09.2016 - 08.2017

BBA - Business Management

Mangalore Institute of Technological Science

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Manasa D