BHANU PRAKASH TEKI
Summary
Dynamic Senior Investigation Specialist at Amazon Development Center with proven expertise in fraud detection and team leadership. Adept at streamlining operations and enhancing client relationships, I excel in managing escalations and driving cost-cutting initiatives. Committed to fostering high-performance environments and delivering impactful results through effective communication and collaboration.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Senior Investigation Specialist
Amazon Development Center
05.2024 - Current
- Led investigations into compliance and regulatory issues across multiple departments.
- Analyzed data trends to identify potential areas of risk and non-compliance.
- Collaborated with law enforcement agencies on complex investigative cases.
- Prepared detailed reports summarizing findings and recommendations for management review.
- Developed protocols for conducting thorough investigations while ensuring confidentiality.
- Utilized investigative software tools to streamline case management and documentation processes.
- Responsible for ensuring that all the tasks are done and delivered on time
- Preparing and submitting timely reports to management
- Coordinate with various teams for smooth functioning and delivery
- Identify the issues faced by the client and handle escalations
- Demonstrated excellence at people management, relationship building, cross-functional coordination and operations management.
- Created & sustained a dynamic environment that fosters development opportunities, motivates high performance, encourage individual inputs and shares ownership among team members
- Guiding and coordinating with new joiners by providing necessary training and support
- Interacting with client counterparts to understand their needs/ requirements while assisting them for the required services and maintaining customer relationships to build future perceptiveness
Team Leader
Amazon Development Center
04.2020 - 05.2024
- Led team to enhance operational efficiency in fulfillment processes.
- Facilitated communication between departments to streamline workflows.
- Excellence in team handling such as planning, scheduling and coordinating for client operations
- Effective follow up with the clients and vendor partners regarding open and pending tasks
- Handle escalations with proper data
- Monitoring the team and daily activities
- Prioritizing the activities by following the deadlines
- Sourcing and Resource planning
- Ensure proper communication and documentation
- Single point of contact for the client on any operational issues
- Verify and submit the team's payroll information
- Administer vendor partners and acted as a single point contact
- Coordinate with vendor team and ensure faultless process flow and service delivery
- Played major role in cost-cutting activities
Customer Service representative
Amazon Development Center
11.2016 - 10.2019
- Be the primary point of contact between the business and its customer.
- This includes solving the queries around placing the order, finding information, getting advice, return a purchase or make a complaint
- Resolving product or service problems by clarifying the customer's complaint; determining the cause of the problem.
- Selecting and explaining the best solution to solve the problem; expediting correction or adjustment.
- Following up to ensure resolution & delight the customer above and beyond the call of duty
- Be part of the product launches, new tools/features tests and share inputs about the products.
Education
Bachelor of Science - Computers
Andhra University
01-2011
Skills
- Critical incident center
- Incident Response
- Escalation Management
- Incident commander
- Service delivery
- Customer success
- Stakeholder Management
- Executive communication
- Root cause Analysis
- Cross Functional Leadership
- Operational Excellence
- Customer Satisfaction
- Bridge Management
- Crisis Management
- Support Operations
- Service Levels
- Resolution Time
- Continous Improvement
- Executive Reporting
- Customer Experience
Accomplishments
- Received Customer Obsession Award 2017 in Amazon Development Center.
Certification
- Data Analytics and Visualization Job Simulation, Accenture North America, 11/21/24, Cleaned, modeled, and analyzed 7 datasets to derive insights for a social media client. Presented findings through PowerPoint and video presentations.
- Customer relationship Advocate Job Simulation, Deloitte Strategy Consulting, 01/02/25, Developed effective customer service skills & handled multiple calls.
Additional Information
• Coordinated charity events from past 4 years for amazon orphanages in Hyderabad.
• I have volunteered and assisted a food truck that raised 40K in a day for homeless people.
EXTRACURRICULAR ACTIVITIES
Running marathons, Travelling and Cooking.
Timeline
Senior Investigation Specialist
Amazon Development Center
05.2024 - Current
Team Leader
Amazon Development Center
04.2020 - 05.2024
Customer Service representative
Amazon Development Center
11.2016 - 10.2019
Bachelor of Science - Computers
Andhra University
DISCLAIMER
I hereby declare that the information furnished above is completely true to my knowledge.