Nithin Bharadwaj
Senior Investigation Specialist
Hyderabad
Summary
Dynamic MBA postgraduate specializing in human resources with over four years of diverse professional experience as a warehouse executive, customer service representative, and senior investigation support specialist. Possesses strong practical knowledge of SAP software and excels in maintaining composure under pressure. Well-developed communication skills and exceptional time management abilities contribute to effective teamwork and project execution. Committed to leveraging expertise to drive organizational success and enhance employee engagement.
Overview
4
4
years of professional experience
3
3
Languages
Work History
Senior investigation specialist
Amazon development Centre India private ltd.
11.2024 - Current
- Lead team initiatives resulting in improved FCAR and SEAR metrics, demonstrating strong accountability and leadership in driving performance excellence
- Spearheaded peer mentorship program, providing personalized coaching to team members and conducting strategic performance improvement sessions.
- Led comprehensive mentoring program for 10 batches (40+ associates), delivering targeted training on process workflows, quality standards, and performance metrics, resulting in improved team productivity and reduced ramp-up time
- Initiated and facilitated cross-functional team huddles, sharing best practices and implementing effective operational strategies
- Worked on multiple projects with the stakeholders recently.
- Identified and proposed 2 innovative process improvements, contributing to streamlined workflows.
- Awards: Honored with 'Excellence of the Year Award 2024' in recognition of outstanding performance, leadership, and exceptional contributions across all performance parameters and the star player award in the Q2 2025.
Investigation Specialist
Amazon development Centre India private ltd.
10.2021 - 11.2024
- Investigation specialist with 2 year of experience in handling the inbound and outbound calls of the third-party selling partners globally.
- Skilled in managing the sellers and educating them regarding the company policies and how they have violated them.
- Maintained detailed case log of investigation activities for reference and documentation.
- Reviews and analyzes the performance of various procedures at a process and makes recommendations for process improvements.
- Helping out the manager on shrinkage part by sharing overtime periods and leave management on daily basis and weekly reports at the end of the week.
- Handled and reviewed assigned cases within available SLAs, including advising relevant stakeholders on next steps.
- Awards: Secured dual recognition in 2024: 'Star Player Award' (Q1) and 'Mr. Dependable Award' (Q3), demonstrating consistent excellence and reliable performance
Customer Service Associate
Amazon development Centre India private ltd.
07.2020 - 01.2021
- Excellent knowledge of principles and process of giving the best customer service.
- Handled complaints calmly and professionally, providing appropriate solutions to promote continued customer satisfaction.
- Adaptive and flexible to change in new technologies, process and environments.
- Confer with customers by chats and emails to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
- Maintained outstanding customer relationships by going the extra mile to assist with needs and resolve queries.
- Provided excellent customer support and guidance while dealing with complex complaints, offering an empathetic approach to maintain customer satisfaction.
Warehouse executive
Future retail private ltd.
06.2018 - 09.2019
- Responsible for running the operation to ensure efficient storage of goods
- Store items in an orderly and accessible manner in warehouses, tool rooms, supply rooms, or other areas
- Following the stand operation procedures for the proper movement of the goods
- Prepare and maintain records and reports of inventories, price lists, shortages, shipments, expenditures, and goods used or issued
- Having a recorded purchases and supply movements to maintain accurate records of the inwards and outwards of the inventories by using the SAP internal user interfaces
- Implementing the FIFO and FEFO process by using the standard operating procedures for a better movement of goods.
- Recorded purchases and supply movements to maintain accurate records.
- Tracked inventory levels and optimized ordering strategies to meet availability needs whilst maintaining budget goals.
- Streamlined supply chain operations by implementing inventory management system, resulting in reducing the shrinkage from 09% to 1.5%
Education
Masters of business administration - Post graduate in business management, Specialized in Human Resources
Vijaya school of business management
10.2022
Bachelor of Science - undefined
Siddhartha degree college
Hyderabad, Telangana06.2018
Intermediate Education - M.P.C
Telangana State Board of Intermediate Education
Hyderabad, Telangana07.2015
Secondary Education - undefined
The Board of Secondary Education Telangana
Hyderabad, Telangana04.2013
Skills
MS-office/windows98, Xp,2003,2007
Interests
Pencil sketches, Playing cricket, carroms
Timeline
Senior investigation specialist
Amazon development Centre India private ltd.
11.2024 - Current
Investigation Specialist
Amazon development Centre India private ltd.
10.2021 - 11.2024
Customer Service Associate
Amazon development Centre India private ltd.
07.2020 - 01.2021
Warehouse executive
Future retail private ltd.
06.2018 - 09.2019
Bachelor of Science - undefined
Siddhartha degree college
Intermediate Education - M.P.C
Telangana State Board of Intermediate Education
Secondary Education - undefined
The Board of Secondary Education Telangana
Masters of business administration - Post graduate in business management, Specialized in Human Resources
Vijaya school of business management
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