Soumya Bandhu
Summary
Results-driven Investigation Specialist with 5 years of experience in fraud detection, risk management, and data-driven investigations within global e-commerce environments. Adept at identifying emerging abuse patterns, mitigating financial risks, and leveraging analytical insights to drive strategic decision-making. Passionate about continuous process optimization, stakeholder engagement, and customer trust protection.
Overview
5
5
years of professional experience
Work History
Senior Investigation Specialist
Amazon Development Centre
02.2020 - Current
- Conduct high-level fraud risk assessments and investigations to detect and prevent abuse within Amazon’s e-commerce marketplace.
- Collaborate with Data Science and Machine Learning teams to enhance fraud prevention methodologies and detection capabilities.
- Drive strategic process improvements and policy refinements, optimizing fraud detection accuracy and investigation turnaround time.
- Develop risk-based recommendations to strengthen fraud mitigation strategies and minimize revenue losses.
- Provide mentorship and training to new investigators, fostering a high-performance team culture.
- Reduced fraud-related financial losses through proactive risk assessment and intervention strategies.
- Handled critical cases to provide valuable solutions to the requesters.
Investigation Specialist
Amazon Development Centre
02.2020 - 06.2022
- Led high-risk investigations to identify and eliminate fraudulent activity within Amazon’s global network.
- Spearheaded new fraud detection models by identifying repeatable abuse trends and escalating critical cases to leadership.
- Trained and mentored junior team members, enhancing overall team proficiency and productivity.
- Consistently recognized for outstanding decision-making, accuracy, and top-quartile performance in fraud investigations.
Education
Master of Commerce -
Indira Gandhi National Open University
01-2019
Chinese Language -
University of Delhi
01-2019
Bachelor’s Degree in Commerce -
University of Delhi
01-2017
MBA - Operations
NMIMS Deemed-to-be-University
Skills
- Fraud detection expertise
- Risk assessment
- Report writing proficiency
- Critical thinking
- Team leadership experience
- Evidence collection techniques
- Conflict resolution strategies
Languages
Hindi
First Language
English
Advanced (C1)
C1
Mandarin
Upper Intermediate (B2)
B2
Affiliations
- Poetry book published by Manda Publishers
- Included in Top 500 Poets for the 2024 Wingword Poetry Competition
Accomplishments
- Overall Representative of "Vanijya Samiti," the Commerce Society of Bharati College.
- Core Volunteer at "JAGRITI," the Women Development Cell of Bharati College.
Timeline
Senior Investigation Specialist
Amazon Development Centre
02.2020 - Current
Investigation Specialist
Amazon Development Centre
02.2020 - 06.2022
Master of Commerce -
Indira Gandhi National Open University
Chinese Language -
University of Delhi
Bachelor’s Degree in Commerce -
University of Delhi
MBA - Operations
NMIMS Deemed-to-be-University
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