Sunkara Sagar

Seasoned Senior Investigation Specialist with a background in leading complex investigations across diverse industries.

Possess strong analytical skills, and demonstrated ability to identify, analyze, and solve problems efficiently.

Strengths include robust report-writing skills, profound knowledge of investigative procedures, and effective communication abilities.

Notable impact was made in previous roles through the implementation of improved investigative strategies, resulting in a more efficient resolution of cases.

An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking opportunities to enhance abilities while contributing to company growth.

Results-driven individual with a solid track record of delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals, and delivering exceptional service. Passionate about continuous learning and professional development.

• Certified Auxiliary Trainer for Certification process (POE)
• Subject Matter Expert specialized in escalation handling

• Handled team connections and made improvement in the team score from 3.8 to 4.6.
• Handled multiples escalations to prevent bad customer experience
• Handled process training and took up multiple training batches to meet SLA deadlines.
• Organized worldwide connect to improve Defect Quality

• Received Zero defect award 4 times (monthly, quarterly, half yearly and yearly)
• Successfully assisted in launching the GAP Advisory for Certification team
• Only investigator worldwide to get a Level 10 leadership approval to take down a bad actor from amazon platform
• Assisted in updating worldwide SOP for Snowball queues
• Fixed incorrect routing of Snowball cases to CERT by working with the Program team.
• Assisted high level leadership with process workaround during site visit.