Utkarsh Pant
Bangalore
Summary
Dedicated Fraud Investigator focused on keeping customers safe through superior investigation of crimes and offenses. Assists fellow employees, superiors and community leaders in complex investigations of fraud against people and organizations. Contributed to the improvement of the risk management processes, policies, and the enhancement of customer experience.
Overview
7
7
years of professional experience
Work History
Sr. Investigation Specialist
Amazon
10.2019 - Current
- Identified potential areas of risk within investigations by analyzing data sets for suspicious patterns or anomalies.
- Delivered training presentations on various investigative techniques to internal teams as well as external partners.
- Mentored junior investigators to improve their skills and knowledge through hands-on training and guidance.
- Successfully onboarded 5 Stores (Egypt, Poland, Sweden, Netherland and Belgium) for Return to Sender process by creating investigation channel. Created interception mechanism by connecting with external carrier partners and establishing different shipping methods.
- Built strong partnerships with external agencies to facilitate information sharing and joint operations for mutually beneficial outcomes.
- Organized a performance enhancement competition across 400 members within BRP to impart process knowledge among all employees in an engaging manner. Involving critical thinking to prepare over 200 unique questions.
- Extending my normal work hours, I sat through the entire night to contact the CN sellers, who were out of calling zone due to the time difference in India and US. In order to prevent the loss of over 100k $ in orders that were incorrectly processed by the system on the Canadian marketplace of amazon.
Risk Investigator
Amazon
07.2017 - 10.2019
- Participated in ongoing professional development opportunities to stay current with industry trends and best practices for risk management.
- Contributed in dive deep for reducing the incorrect enforcement action taken across the function and worked on revamping the SOP and taking sessions for best practices
- Assisted in the design of automated systems for monitoring potential risks, improving overall efficiency and accuracy.
- Prepared a system to recognize investigators for their hard work and process expertise, raising the morale of the team and increasing the productivity for the benefit of our customers.
Education
Bachelor of Engineering in Computer Science -
Visvesvaraya Technological University
Bengaluru, India06.2017
Skills
- Risk Assessment Abilities
- Project management skills
- Credit Risk Management
- Compliance Understanding
- Conflict Resolution Strategies
- Anti-Money Laundering Knowledge
- Risk Analysis
- Attention to Detail
- Problem-solving
- Effective Communication
Timeline
Sr. Investigation Specialist
Amazon
10.2019 - Current
Risk Investigator
Amazon
07.2017 - 10.2019
Bachelor of Engineering in Computer Science -
Visvesvaraya Technological University
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