Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Manasa LavaKumar

Bangalore, Manasa

Summary

Experienced HR Analyst with over six years at Accenture India, highly skilled in utilizing Workday and HRIS platforms to streamline onboarding processes and ensure compliance with regulatory standards. Proven expertise in managing complex background checks and overseeing the Leave of Absence (LOA) module for the U.S. And Canadian employees. Demonstrated ability to improve service delivery efficiency, enhance the employee experience, and support HR operations in high-volume, fast-paced environments. Adept in conflict resolution, data analysis, and ensuring data integrity. Dedicated to building a compliant, inclusive, and employee-focused workplace.

Overview

12
12
years of professional experience
1
1
Certification

Work History

HR Analyst

Accenture India Pvt LTD
bengaluru
09.2017 - 10.2023
  • Over one year of experience conducting end-to-end background investigations for employees in the U.S. and Canada. After offer release, responsible for gathering candidate information and initiating background checks through third-party vendors—HireRight (U.S.) and Sterling Backcheck (Canada). Duties include verifying employment history, educational qualifications, professional references, and personal character references. Skilled in conducting comprehensive criminal background checks, reviewing public records, and analyzing data from multiple sources to assess candidate suitability. Ensure accuracy, compliance, and timely reporting throughout the background screening process.
  • Verifying I-9 forms and ensuring employment eligibility in compliance with U.S. Employment authorization requirements. Maintain data integrity, ensure confidentiality, and support a compliant, timely onboarding process.
  • Updating associates' profile in Background check tool (ABSS), during Internal transfer.
  • HRSS (Transaction Support, Workday Operations Management)
  • Managing and reviewing the completed transition of case management from manual to ServiceNow for Leave of absence.
  • Manage service transition by decision making, tracking data and monitor the transition activity (Worked for SN/ WD Transition)
  • Checking associates' Workday profile to ensure accuracy In case of discrepancies, pushing integration on Workday to interface with internal legacy tools like HRDW, Smart, Payroll Active Directory
  • Identifying duplicate SSN & SIN, removing the old and updating the new SSN & SIN
  • Updating and approving Compensation changes, Work permit extension on ServiceNow and Workday and managing Requestors' inbox during their transfer, Leave of Absence or Termination
  • Reviewing and approving associates' educational information (Course and University) in Workday
  • Processing New Hire start date corrections after validating the Hire date in the I9 tool (Guardian) and creating New Hire profiles manually in Workday Managed I9 process for North America - Rehire and reverification for employees.
  • Updating associates' profile in Background check tool (ABSS), during Internal transfer

Service Delivery Associate

UNISYS GLOBAL PVT LTD
01.2015 - 10.2016
  • Analyze and derive the SLA and KPI's for clients as per contract
  • Design documents Like Statement of work, Needs Assessment, contract document, Sign Off document
  • Involve with clients and design reports (Database), as agreed
  • Act as a path for client and Reporting team to understand Clients requirement
  • Follow up with client till the transition phase. Handle the respective account with all the required documents and changes till the project is moved to Steady state.

Customer Support Representative

Hewlett Packard PVT LTD
01.2012 - 08.2015
  • Facilitating end to end monitoring of ESSN (Enterprise Server, Storage & Networking); monitor each case logged for SPR /AU/NZ/ MEMA / India handled by Level0/1/2/3 engineers.
  • Liaising with Logistics Team for the timely delivery of parts to the customer site to avoid customer dissatisfaction
  • Involved in fine tuning the performance of Servers, Storage & Network Environment with minimum escalation
  • Ensuring timely availability of customer self-repair part (CSR part) at customer site to attain less dead-on arrival situations
  • Maintaining & presenting the ORC data -TCE (Total Customer Experience) Score & NPS (Net Promoter Score) to the relevant stakeholders
  • Instigating forums with appropriate groups to conduct & drive Root Cause Analysis of service affecting problems, ensuring actions are delivered within agreed timescales.

01.2013 - 01.2014
  • The Top performer for the dedicated and hard work
  • Awarded by HP Q2'(, )The Top performer for Mentoring and complete Customer satisfaction
  • Appreciated as Customer Experience Cham (CEC) - September 2012
  • Appreciated as Customer Ownership Cham (COE) - November 2013
  • Accenture - Core Value Champion for the year 2017/2018/2019.

01.2012 - 01.2013
  • HIPPA certified
  • US federal leave policies
  • Trained on FMLA (Family Medical Leave Act) and ADA (Americans with Disability Act)
  • Accommodation Disability Disclosure
  • Trained on MS office Suit
  • Cross culture sensitivity training
  • Negotiation skills training
  • HR Strategy Management
  • Rewards & Awards
  • Awarded by HP FY ‘, The best performer for the dedicated and hard work
  • Awarded by HP Q1'

Education

BA - Hindi

MHPPB Mysore Hindi Prachar Parishad
Mysore, KA
2013

Diploma GRCIBM KSEEB -

GRCIBM
Bengaluru
2012

Skills

  • Workday
  • SAP (HR)
  • HRIS
  • ServiceNow
  • LAT (Leave Admin Tool)
  • HRSD ServiceNow Module
  • MS-Office basic and Intermediate
  • Soft skill - client management, EQ - emotional intelligence, conflict resolution, decision making, cultural competence

Certification

• Awarded by HP FY 2012 – 2013, 2013 - 2014, 2014 - 2015 The best performer for the dedicated and hard work and The Top performer for Mentoring and complete Customer satisfaction.

• Appreciated as Customer Experience Cham (CEC) – September 2012.

• Appreciated as Customer Ownership Cham (COE) – November 2013.

• Accenture - Core Value Champion for the year 2017/2018/2019.

Timeline

HR Analyst

Accenture India Pvt LTD
09.2017 - 10.2023

Service Delivery Associate

UNISYS GLOBAL PVT LTD
01.2015 - 10.2016

01.2013 - 01.2014

Customer Support Representative

Hewlett Packard PVT LTD
01.2012 - 08.2015

01.2012 - 01.2013

BA - Hindi

MHPPB Mysore Hindi Prachar Parishad

Diploma GRCIBM KSEEB -

GRCIBM

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Manasa LavaKumar