Manasi Alegavi
Asst Manager - Grievance Redressal Desk
Mumbai,MH
Summary
Proactive and motivated Assistant Manager with over 7 years of rich experience in Banks and well known NBFCs, produces high-quality customer satisfaction by applying determination and attention to detail. A quick learner, performance-oriented and enterprising leader with organized nature and analytical problem-solving approach.
Overview
3
3
Languages
5
5
years of post-secondary education
7
7
years of professional experience
Work History
Asst Manager
IDFC First Bank
Mumbai, 410206
03.2020 - Current
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Managed customer grievances and resolved customer conflicts by determining cause of problem providing appropriate resolution within stipulated turn around time.
- Collaborated with Internal departments to improve customer service processes and providing support to customer service department.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Achieving productivity and monitoring quality compliance on daily basis to meet the targets set by the Management.
Senior Officer
Indiabulls Housing Finance Ltd
Mumbai, Maharashtra
06.2018 - 03.2020
- Acted as liaison between organization and external customers and explained services, policies, rationale for decisions and company actions to clients.
- Managing customers flow during peak hours and delivered exceptional level of service to each customer by addressing concerns and resolving queries.
- Used critical thinking to break down problems, evaluate solutions and assisted customers in making decisions.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Offered friendly and efficient service to all customers, handled challenging situations with ease.
- Increased customer satisfaction through proactive and actionable resolutions to questions, concerns or challenges.
Officer
HDFC LTD
Mumbai, 410206
02.2014 - 06.2018
- Developed and implemented productivity initiatives, in addition to managing customers and scheduling appointments.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Coordinated site investigations, documented issues and escalated to executive teams as needed.
- Managed internal operational standards and productivity targets for the branch.
- Kept up-to-date and accurate accounts for internal departments, managing branch level events and special projects including branch Audit.
Education
Bachelor of Commerce - Commerce
SIES College of Arts, Science And Commerce
Mumbai 06.2009 - 03.2012
HSC -
V.K. Krishna Menon College
Mumbai 06.2007 - 03.2009
Skills
Persuasive attitude
Timeline
Asst Manager
IDFC First Bank
03.2020 - Current
Senior Officer
Indiabulls Housing Finance Ltd
06.2018 - 03.2020
Officer
HDFC LTD
02.2014 - 06.2018
Bachelor of Commerce - Commerce
SIES College of Arts, Science And Commerce
06.2009 - 03.2012
HSC -
V.K. Krishna Menon College
06.2007 - 03.2009
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