Rohit Shende

• Strengthened customer relationships by listening to customer concerns and giving priority to service requirements.
• Maintained and managed customer files and databases.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Troubleshot systems and equipment and ran tests to make effective recommendations.

• Assisted inbound callers with payment information and support by skillfully operating multiple administrative systems.
• Responded to customer needs through competent customer service and prompt problem-solving.
• Resolved customer inquiries and issues, ensuring high satisfaction levels through effective communication.
• Collaborated with cross-functional teams to streamline support processes and enhance service delivery.
• Trained new associates on best practices and company policies, fostering a knowledgeable support team.

HEXAWARE BPS, 02/2020 - 06/2022Senior Executive, Nagpur

• Selected appropriate AWS service based on compute, data or security requirements.
• Configured computing, networking and security systems within cloud environment.
• Implemented cloud policies, managed technology requests and maintained service availability.
• Reviewed project requirements to identify customer expectations and resources needed to meet goals.