MD TABARAK HUSSAIN
Summary
Dedicated Customer Service Representative with 5+ years of experience as an assistant manager, sales executive, and customer service to, providing quality care for ultimate customer satisfaction. Proven ability to establish and maintain excellent communication and relationships with clients.
High-performing sales professional with over 2 years of experience in the general insurance and banking industries. 2 years as a customer service executive and one year as an assistant manager in a hotel. Extensive outside sales experience with proven ability to manage and grow customer relationships to expand customer base. Superior time management and organizational skills.
Overview
6
6
years of professional experience
Work History
Assistant Manager
HUANG XING HOTEL CO.LTD.
09.2024 - 08.2025
- Ensure high-quality guest Satisfaction by addressing and resolving complaints promptly.
- Supervise front desk operations, including allocating rooms and checking room availability, as well as handling check-ins, check-outs, and reservations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Conduct regular inspections of rooms, public areas, and facilities to maintain cleanliness and functionality.
Customer experience management
HDFC ERGO GENERAL INSURANCE COMPANY Ltd.
10.2022 - 10.2023
- Responded to telephone enquiries professionally, providing product and service information to educate and engage prospective clients.
- Worked as customer experience management was dealing customers quarries related to general insurance mainly health insurance and motor insurance for policy issuance, correction, documentation and claim processing.
- Here I have learnt Excellent Communication Skills,Empathy Skills,Time Management Skills ,Ability To Perceive Clients and Willingness To Learn.
- Assisted new policy holders with claim application, processing and completion within target timeframes.
- Reviewed customer orders and followed specifications relating to data entry.
- Collected and analysed customer data to uncover improvement opportunities.
Customer service associate-Voice
TELEPERFORMANCE
01.2021 - 08.2022
- Managed customer relationships through consultative sales techniques to attain individual sales goals for personal loan as main product and cross products were health insurance and Life insurance.
- Participated in continuous product development training to maximise sales potential.
- Contacted current and potential clients to promote, upsell and cross-sell products and services.
- Met sales targets through proactive promotion and excellent customer service.
- Kept data secure and followed proper procedures for uploading and transmitting information.
Sr. Customer care executive
IENERGIZER
04.2019 - 04.2020
- Used excellent and efficient problem-solving skills to address and resolve complex customer issues related to bank quarries of Oriental Bank of commerce such as transaction details, froudulent complaints, loan, emi recovery and other financial details.
- Used an empathetic and friendly tone when dealing with customer issues and complaints, helping to defuse conflicts and maintain customer satisfaction.
Education
12th(I.sc) - Mathematics, physics and chemistry.
D.S College
Bachelor of Arts - Journalism, and Mass Media.
Jamia Millia Islamia.
10th - All subjects, math, science, Hindi, Urdu, English and social science.
Indirawati high school.
Skills
- Basic computer knowledge
- Ms office
- Ms exel
- PPT
- Sales Expertise
- Outstanding Customer Service
- Customer Retention Tactics
- Problem-Solving
- Complaint Resolution
- Customer Service Expert
- Query Resolution
- Team Leadership
- Written and Verbal Communication Skills
- Public Speaking
- Relationship-Building
- Active Listening
- Multi-Tasking
- Complaint Handling
Languages
Hindi
First Language
English
Upper intermediate
B2
Urdu
Advanced
C1
Arabic
Beginner
A1
Bengali
Proficient
C2
Hobby and interests
- Listening musics
- Reading
- Traveling
- Watching movies
Timeline
Assistant Manager
HUANG XING HOTEL CO.LTD.
09.2024 - 08.2025
Customer experience management
HDFC ERGO GENERAL INSURANCE COMPANY Ltd.
10.2022 - 10.2023
Customer service associate-Voice
TELEPERFORMANCE
01.2021 - 08.2022
Sr. Customer care executive
IENERGIZER
04.2019 - 04.2020
Bachelor of Arts - Journalism, and Mass Media.
Jamia Millia Islamia.
10th - All subjects, math, science, Hindi, Urdu, English and social science.
Indirawati high school.
12th(I.sc) - Mathematics, physics and chemistry.
D.S College
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