Manasi Chakraborty
Gurgaon
Summary
Dedicated analyst with exceptional problem-solving ability and critical thinking skills. Experience with numerous aspects of query handling and intelligence analysis, including use of open-source and proprietary software to perform statistical calculations and model data and projections. Expert understanding of external and internal audits, along with accepted research methods and evaluation standards. Strong communication skills and product knowledge to collaborate effectively with both technical and non technical colleagues and clients.
Overview
6
6
years of professional experience
Work History
Process Analyst
Techblue Software Private Limited
10.2022 - 04.2024
- Providing process trainings to new Joiners.
- External Audit and Quality Check for UK letting companies
- Creating renewals documents for Uk letting companies
- Established strict standards and policies for testing, quality control and maintenance, determining thorough implementation by staff members.
- Responded to client and customers enquiries in a timely and professional manner.
Process Associate
Techblue Software Private Limited
11.2019 - 09.2022
- Handling property management queries for Uk lettings companies via workflows and emails.
- Addressed client enquires quickly and accurately.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Reduced wait times for clients by implementing efficient scheduling practices within the team.
Intern in Litigation Practice
Alipurduar District Court
08.2018 - 08.2019
- Assisting senior Advocate in District Courts regarding criminal and civil matters.
Education
B.A., LL.B. (Hons.) -
Department of Law, North Bengal University, West Bengal
2018
Higher secondary (Stream - Humanities) -
Kendriya Vidhyalaya ,Alipur Duar
2013
Secondary -
Little Flowers English School, Alipur Duar, West Bengal
2010
Skills
- Advanced Diploma in Software Engineering
- MS-Power Point
- Design
- Tally
- Basic Excel
- Advanced Excel
- SQL
- SAP
Core Qualifications
- External Risk Audit
- Documentation for renewals
- Quality check and review documents
- Client service based operations
- Customer Relationship Management (CRM)
Timeline
Process Analyst
Techblue Software Private Limited
10.2022 - 04.2024
Process Associate
Techblue Software Private Limited
11.2019 - 09.2022
Intern in Litigation Practice
Alipurduar District Court
08.2018 - 08.2019
B.A., LL.B. (Hons.) -
Department of Law, North Bengal University, West Bengal
Higher secondary (Stream - Humanities) -
Kendriya Vidhyalaya ,Alipur Duar
Secondary -
Little Flowers English School, Alipur Duar, West Bengal
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