Manasi Rath Mukherjee
Hyderabad
Summary
Experienced Technical Lead with 14 years in cloud solution implementations, patch management, software asset management and quality assurance. Mentored teams to enhance productivity and achieved project success through effective communication and analytical skills, particularly with Microsoft Azure. Leveraged technical expertise to optimize system integrity and deliver comprehensive solutions.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Technical Lead
Tata Consultancy Services
04.2018 - Current
- Spearheaded transition for prestigious UK university project, implementing cloud solutions that enhanced project delivery.
- Managed end-to-end lifecycle of software assets, coordinating request, procurement, deployment, usage, renewal, and retirement processes.
- Assessed data processing proposals and requirements to determine project feasibility.
- Examined metrics and prepared IT project progress reports.
- Globally managed several satellite IT locations, maintaining secure and operational corporate infrastructure.
- Created centralized management capability by integrating warehouse management software applications.
- Developed project metrics to follow system build-out progress.
- Collaborated with stakeholders to gather feedback and adjust project scope accordingly.
- Connected with clients to identify needs and provide helpful solutions.
- Provided technical guidance on development projects as well as implementation of new technologies.
- Led cross-functional teams to design and implement software solutions.
- Coordinated project timelines and resource allocation for multiple initiatives.
- Mentored junior developers on coding best practices and problem-solving techniques.
- Facilitated agile ceremonies to improve team communication and collaboration.
- Developed technical documentation for software applications and processes.
- Reviewed code to ensure adherence to quality standards and best practices.
- Analyzed client requirements to develop tailored technical specifications.
- Developed training materials for staff on software asset management policies.
- Provided support in negotiating vendor contracts and renewals effectively.
- Collaborated with IT teams to optimize software deployment processes.
- Assisted in maintaining documentation for all software assets and licenses.
- Analyzed software usage data to identify trends and recommend improvements.
- Coordinated with stakeholders to align software procurement with business needs.
- Analyzed software utilization data to identify potential license over-deployment issues.
- Ensured that appropriate financial controls were in place for software acquisitions.
- Researched new products and services available from vendors and negotiated favorable terms.
- Monitored changes in technology trends which could affect future license requirements.
- Provided guidance on license optimization strategies to reduce costs and improve efficiencies.
- Maintained accurate records of all software licenses, contracts, and entitlements.
- Performed regular reviews to ensure compliance with licensing agreements.
- Advised on best practices for the procurement, deployment and retirement of software assets.
- Participated in budgeting activities by forecasting expected costs associated with IT assets.
- Created reports outlining key metrics such as total spend, number of licenses.
- Identified areas for improvement within existing asset management processes and procedures.
- Assisted in the tracking of software usage across various business units.
- Implemented tools, systems designed to automate the tracking of hardware, software assets.
- Managed vendor relationships related to software asset management activities.
- Conducted audits to assess levels of compliance with established policies and procedures.
- Reviewed purchase orders prior to submission to ensure accuracy of pricing and terms.
- Collaborated with internal stakeholders to develop plans for managing inventory levels.
- Identified cost savings opportunities associated with the rationalization of existing licenses.
- Developed and implemented software asset management processes and procedures.
- Directed troubleshooting for bugs and flaws discovered in both pre-release and final production software products.
- Modified existing configurations, designs, codes and team processes and maintained corresponding technical documentation.
- Drove solutions to enduring problems with unprecedented and traditional approaches to algorithm and coding architecture analysis.
- Collaborated with IT team to schedule and implement software patches at times most likely to produce minimal service disruptions.
- Identified, analyzed, selected and applied new information technology components approved through IT architecture tech stack.
- Built protocol for program analysis and usability validation through deliberate and informed procedures.
- Expanded software capabilities and made recommendations for amendments through simplified architectural solutions.
- Supported help desk operations by responding to user feedback and amending identified deficiencies in real-time.
- Tested new and enhanced software modules and delivered insightful and practical feedback on functionality and data output.
- Guided change management tasks, monitoring each change for required approvals before pushing software patches.
- Trained staff and users to work with computer systems and programs.
- Supported creation of routing information, transmitted correct totals every day and solved critical issues via software data updates.
- Developed and managed project plans while providing status updates to management.
- Troubleshot program and system malfunctions to restore normal functioning.
- Tested, maintained and monitored computer programs and systems.
- Explored new technologies and tools for productivity, security, and quality assurance purposes.
- Developed, documented and revised system design procedures and quality standards.
Administrator
Wipro Ltd.
Pune
05.2011 - 04.2018
- Leveraged diverse Microsoft Azure services, including Exchange Admin, Active Directory, and APIM, for critical infrastructure management.
- Designed and implemented robust solutions utilizing Microsoft Azure services, enhancing operational capabilities.
- Managed incidents effectively as Incident Manager, ensuring timely resolution and minimal service disruption.
- Led team of 3 as End-User Computing (EUC) Lead, guiding technical operations to meet project milestones and enhance service delivery.
- Administered SCCM for patching and application deployment, maintaining system stability and ensuring compliance with organizational standards.
- Authored comprehensive Standard Operating Procedures (SOPs) and knowledge base documentation, standardizing processes and increasing team efficiency.
- Interacted directly with clients to provide updates and conduct progress reviews, fostering strong relationships and alignment.
- Coordinated with stakeholders to align software procurement with business needs.
- Researched new products and services available from vendors and negotiated favorable terms.
- Ensured that appropriate financial controls were in place for software acquisitions.
Education
M.A. - English
IGNOU
New Delhi01-2015
B.A. - English
Utkal University
Bhubaneswar01-2011
Associate of Arts -
Ramadevi Women's College
Bhubaneswar01-2008
High School -
Sovarampur High School
Balasore01-2006
Skills
- Solution design and implementation
- Microsoft Azure expertise
- Cloud solutions deployment
- IT service management
- Incident and patch management
- System integration
- Technical and team leadership
- Analytical thinking
- Software asset management
- Client communication
Certification
- Microsoft Certified Professional (MCP), Microsoft, 05/16
- ITIL v3 Foundation, AXELOS Global Best Practice, 05/17
- LOMA 281, LOMA, 05/22
- Google Gen AI, Google
- Gen AI Fundamentals, ServiceNow
Languages
English, Native
Timeline
Technical Lead
Tata Consultancy Services
04.2018 - Current
Administrator
Wipro Ltd.
05.2011 - 04.2018
M.A. - English
IGNOU
B.A. - English
Utkal University
Associate of Arts -
Ramadevi Women's College
High School -
Sovarampur High School