Manaswini Pandey
Bengaluru
Summary
Results driven Business Development Specialist, offers 14+ years of experience in Customer Management, Business Strategy, Team Building, Pre-Sales. Deft at contributing towards business revenue growth by utilizing existing customer base and on boarding new customer. Accredited for providing clients with white glove service while working to gain insight, strategize and improve efficiencies within complex workflows. Holds demonstrative expertise in driving Customer Experience, leveraging cross functional resources and partner ecosystem, establishing a strong organization and customer bonding. Exhibits trust, candor and credibility as a customer's advocate. Remains driven to win, extremely organized and a big picture thinker.
Overview
16
16
years of professional experience
Work History
Business Development Manager
Tata Consultancy Services
03.2021 - Current
- Managing Large Fortune 500 Accounts (DACH HQ'd) from BFSI, Hitech, Manufacturing and Life Science Verticals
- Own and Manage all aspects of Executive Relationships, Business Development and Account farming.
- Drive GTM Strategy to transform Portfolio across infrastructure and Application Service.
- Execute Demand-Generation campaigns for revenue growth & pipeline generation.
- Create Business development plans. Forecast sales targets and growth projections.
- Expertise in acquiring new logos for organization. Mining the existing accounts to cross-sell and upsell.
- Identify, contact decision-makers, screen potential business opportunities
- Handle Client Executive and procurement relations from TCS CBO unit.
- Leverage TCS Alliances & Partnerships to drive field engagements
- Expertise in end to end IT service deals (Network As a Service, Data Centre, EUC, Service Desk)
- Leading the overall solution design based on client requirements and work with internal solution architect / finance / delivery / legal teams to respond client needs
- Coordinate with internal marketing & partnership teams for new offering, events, content, nurturing partnership ecosystem
Google Cloud COE Head
Tata Consultancy Services
10.2017 - 02.2021
- Drive TCS GCP revenue in G2000 accounts
- Build joint strategy and business plan to drive GCP adoption in TCS accounts.
- Created field GTM to deliver sales excellence.
Manage and nurture CXO relationship in TCS accounts. - Drive GCP pipeline in TCS existing accounts. Respond to RFI/RFP with GCP offering.
- Own and Mange Google-TCS relationship. Create Executive connect and account sponsorship.
- Drive GCP Enablement within TCS sales, presales and delivery teams.
- Driving proactive assessment for TCS existing customers.
Hyper-converged COE Head
Tata Consultancy Services
02.2016 - 10.2017
- Predominantly involved in responding to RFP and RFI.
- Creating offering for TCS CBO unit in DC Practice for Hyper Converged Technology and make them GTM ready.
- Created Business Plan for Hyperconverged within TCS existing account.
- Opportunity identification and Account Mapping. Coin Partner development (Nutanix ,Simplivity, Pure)
- Customer presentations of Niche offerings to Existing and New Customer.
- Support Enterprise accounts for Assessments for customer.
- Work with Sales and Client Partner to showcase DC transformation offering to end Customer.
- Demonstrate, support and mentor other offerings within existing and new account.
Senior Storage Administrator
DXC Technology
10.2010 - 01.2016
- Customer relationship Management.
- Conducting Quarterly Support reviews
- Managing Recover point, SRDF, TimeFinder, Celerra IPReplicator, CX Mirror
- View and Snap View.
- Managing Migration Projects (SAN / Host based migrations).
- Planning and coordinating DR Tests.
- Planning and coordinating Array Microcode upgrades.
- Incident, Problem and Change management using Call Management
- Software (Remedy 8, Remedy 7, Remedy 4, GCAR, SNOW). Responsible for handling technical escalations.
Product Support Engineer
EMC Data Storage
04.2009 - 10.2010
- Responsible for Fixing Customer issues with Celerra IPReplicator, MirrorView and SnapView.
- In and Out responsible for fixing issues with Storage array for Diamond customers of EMC.
- Technical resolution updating on EMC Primus portal and EMC customer/partner portal.
- Collaborating with OSAPI team and Switch team for complete resolution of any issue and concern raised by customers.
- Providing training to new Employee on Board.
- Fixing Replication issue related to Celerra IP Replicator & Snap View snapshot.
- Responsible for handling technical escalations. SLA management and reporting
Education
Certificate -
Indian Institute of Management
08.2021
Bachelor of Engineering (B.E) - Information Technology
Visvesvaraya Technological University
Bengaluru06.2008
Skills
- Center of Excellence (CoE) Leadership
- IT Architecture & Automation
- Communication & Interpersonal Skills
- Collaboration Skills
- Project Management Skills
- Research & Strategy
- Problem-solving skills
- Organizational skills
- Business acumen
- Market and Competitive Analysis
Timeline
Business Development Manager
Tata Consultancy Services
03.2021 - Current
Google Cloud COE Head
Tata Consultancy Services
10.2017 - 02.2021
Hyper-converged COE Head
Tata Consultancy Services
02.2016 - 10.2017
Senior Storage Administrator
DXC Technology
10.2010 - 01.2016
Product Support Engineer
EMC Data Storage
04.2009 - 10.2010
Certificate -
Indian Institute of Management
Bachelor of Engineering (B.E) - Information Technology
Visvesvaraya Technological University
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