Manav Issar
Lucknow
Summary
A committed Individual with a total experience of more than four years with one years' experience in the Telecommunications Sector and more than two years' experience in Information Technology sector. My career objective is to work in an Organisation that would give me an opportunity to grow along with the Organisation with a team spirit and guidance of seniors while performing the best for the assigned tasks confidently eventually implementing my academic & practical knowledge with dedication.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Analyst
HCL Tech.
Lucknow
11.2021 - Current
- With the project 'IHG Intercontinental Hotels Group'.
- Majority of the work includes escalation handling, incident/ticket handling, email etiquette, self-service cases related to hardware, network, server, inventory management, queue management, client handling, shift management, handling a team of 15 members, management of direct reporters, training of new team members, and guiding new recruits in the team.
- Ticket and Call Auditing - handling major escalations/DSats.
- · Worked as Email Admin (Aug.2022-June 2023)- Majority of the work included escalation handling, incident/ticket handling, email etiquette, self-service cases related to hardware, network, server, inventory management, queue management and guiding new recruits in the team. Managing Service Level Agreements (SLAs)
- Acting as a point of contact to support service users and customers reporting issues, requesting information, and access for applications.
RF Engineer
Aerial Telecom Solutions Pvt. Ltd.
Lucknow
08.2020 - 08.2021
- The work involved site coordination, optimization, and drive testing.
- Report Generation and Validation
- Management work pertaining to handling of technical units (handsets, safety kits etc.)
- Azenqos Software was used for drive testing and subsequently generating reports.
Marketing and Sales Executive
Godrej Kitchen Appliances Supplier
Lucknow
08.2018 - 08.2019
Education
Certificate of Proficiency, Russian -
English And Foreign Languages University, EFLU, Hyderabad
Lucknow05-2020
BTech -
Ambalika Institute of Management &Technology, AKTU, Lucknow
Lucknow06-2017
Intermediate -
City Montessori School, ISC, New Delhi
Lucknow05-2013
High School -
City Montessori School, ICSE, New Delhi
Lucknow05-2011
Skills
- IT Operations
- Customer Service Management
- Active directory
- Service Now (Incident Management)
- Inventory Management
- Citrix workspace
- Identity and Access Management (IAM) Quality Assurance
- Technical & Hardware issues troubleshooting
- MS Office
- Data Structures
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
Certification
Doordarshan, Lucknow
Completed successfully four weeks “Certificate of Practical / Industrial Training”
at Doordarshan Kendra, Lucknow from 22/06/2015 to 21/07/2015
Hindustan Aeronautics Ltd., Lucknow
Completed successfully One month Summer Training at Hindustan Aeronautical Limited (HAL) from 15/06/2016 to 14/07/2016 in Lucknow.
Affiliations
- Participated in the two-day Android App Development workshop conducted by My-Droid Technologies on 27th and 28th August 2016 at IIT Kanpur.
- Participated in the one-day Seminar on Office Ergonomics on 19April, 2017 organised by Indira Gandhi Planetarium, Lucknow (Council of science and Technology, U.P., Lucknow)
- Participated in the one-day Seminar on Innovation & Bionics 11May 2017 organised by Indira Gandhi Planetarium, Lucknow (Council of science and Technology, U.P., Lucknow)
- Participated in the one-day Seminar on Responsibilities of Today’s Students for Tomorrow’s India” organised by Indira Gandhi Planetarium, Lucknow (Council of science and Technology, U.P., Lucknow) at Vighyan Bhawan, Lucknow
- Participated in the three-day Workshop on “National Science Film Making Workshop 2018 from 28 to 30 July 2018 at Indira Gandhi Planetarium, Lucknow (Council of science and Technology, U.P., Lucknow)
Interests
Sports, Video Gaming, Cooking.
Languages
Hindi
First Language
English
Proficient (C2)
C2
Russian
Beginner (A1)
A1
Personal Information
- Date of Birth: 05/03/95
- Nationality: Indian
- Mother's Name- Anita Issar
- Father's Name- Ravi Kumar Issar
Timeline
Analyst
HCL Tech.
11.2021 - Current
RF Engineer
Aerial Telecom Solutions Pvt. Ltd.
08.2020 - 08.2021
Marketing and Sales Executive
Godrej Kitchen Appliances Supplier
08.2018 - 08.2019
Certificate of Proficiency, Russian -
English And Foreign Languages University, EFLU, Hyderabad
BTech -
Ambalika Institute of Management &Technology, AKTU, Lucknow
Intermediate -
City Montessori School, ISC, New Delhi
High School -
City Montessori School, ICSE, New Delhi
Similar Profiles
Partha Pratim PalPartha Pratim Pal
ITSM Process Lead at HCL Tech.ITSM Process Lead at HCL Tech.
David DylagDavid Dylag
IT Analyst at HCL Tech.IT Analyst at HCL Tech.
Venkatesh SrivastavaVenkatesh Srivastava
Analyst at HCL Tech.Analyst at HCL Tech.
Tanya SinghTanya Singh
Key Accounts Executive at Cryoviva LifesciencesKey Accounts Executive at Cryoviva Lifesciences
Ashish SinghAshish Singh
Operations Manager at STANVERSE TECHNOLOGIES PRIVATEOperations Manager at STANVERSE TECHNOLOGIES PRIVATE