Summary
Overview
Work History
Education
Skills
Timeline
Generic
Mandar Mahadik

Mandar Mahadik

Cybersecurity Consultant (Technical Project Manager)
Mumbai

Summary

Diligent Technical Project Manager and Cybersecurity Product Consultant with a strong background in managing technical projects from initiation to completion. Successfully led cross-functional teams to deliver complex software solutions while ensuring alignment with business goals. Demonstrated proficiency in risk management, stakeholder communication, and advanced technical consulting and management skills.

Overview

11
11
years of professional experience

Work History

Technical Project Manager

ARCON Tech Solutions Pvt Ltd
09.2024 - Current
  • Lead a team of 16 Implementation Engineers and 1 Technical Lead, driving end-to-end delivery of large-scale IAM, PAM, and EPM projects across on-prem, cloud, and SaaS environments.
  • Lead team management, technical consulting, project execution planning, and escalation management, ensuring alignment with customer expectations & building a strong foundation for a project.
  • Conduct in-depth technical kick-offs with enterprise clients, defining solution design, prerequisites, and server architecture tailored to customer infrastructure and use cases.
  • Develop comprehensive Scope of Work (SOW) and Project Plans, outlining delivery boundaries, milestones, timelines, and closure criteria to ensure structured execution and accountability.
  • Leverage extensive implementation expertise to establish disciplined project execution methodologies,Streamlined project processes by implementing agile methodologies, resulting in increased efficiency and faster completion times. ensuring clear communication of daily progress,maintaining full transparency with customers and internal stakeholders.
  • Provide resource management , ensuring optimal utilization, retention, and professional growth, including mentoring, performance evaluation, and promotion planning. Demonstrated strong leadership skills by effectively managing diverse teams and maintaining high levels of motivation, even during challenging periods of significant change or tight deadlines.
  • Act as a bridge between technical teams, leadership, and customers, combining strategic communication with hands-on technical direction to de-escalate issues and deliver successful outcomes.
  • Recognized for building strong client trust and team cohesion, ensuring smooth delivery of complex cybersecurity projects under strict deadlines.
  • Facilitated strong team collaboration through effective meeting management, open communication channels, and timely resolution of conflicts or issues.
  • Collaborated closely with cross-functional teams to ensure seamless delivery of bugs & product issues.


Senior Consultant

ARCON Tech Solutions Pvt Ltd
01.2024 - 09.2024
  • Partnered with enterprise clients across banking, financial services, government, and critical infrastructure sectors to design, implement & consult on ARCON PAM, IAM, and EPM solutions, aligning security objectives with business goals.
  • Conducted in-depth assessments of client IT environments, analyzing existing infrastructure, usage patterns, and security gaps to define target-state architecture, solution design, technical prerequisites, and detailed scope of work.
  • Led end-to-end implementation of ARCON products across diverse environments including on-premise, private/public cloud, and ARCON SaaS platforms, ensuring seamless integration into customer ecosystems.
  • Provided expert technical consultation on complex challenges such as networking, client OS, application compatibility, and product optimization, driving smooth deployments and minimizing downtime.
  • Defined implementation roadmaps and guided engineers of my team through structured delivery phases, ensuring adherence to best practices, compliance, and project timelines.
  • Technically led and mentored a team of 12 engineers, resolving technical and functional challenges, improving delivery quality, and fostering professional growth.
  • Leveraged strong strategic communication and stakeholder management skills to de-escalate critical escalations, regain client confidence, and maintain project momentum.
  • Acted as a trusted advisor to CIOs, CISOs, and senior IT leadership, helping them strengthen security posture, achieve compliance, and improve operational resilience.
  • Collaborated with cross-functional teams (Engineering, Product, Support, and Sales) to relay client feedback and influence product enhancements, ensuring ARCON solutions met real-world enterprise needs.
  • Championed knowledge transfer and training workshops for client teams and junior engineers, enabling smoother adoption and sustainable operations post-deployment.

Technical Consultant

Seclore Technologies Pvt.Ltd
03.2021 - Current
  • Provided in-depth technical consulting for Seclore DRM/IRM solutions, aligning security deployments with enterprise infrastructure.
  • Analyzed and documented customer IT environments, creating detailed architecture diagrams for Seclore integration.
  • Performed complex technical deployments involving Tomcat, Apache, Linux/Windows servers, DLP, O365, SharePoint, Boldon James, and classification tools within diverse cybersecurity ecosystems.
  • Managed multiple simultaneous deployments of varying complexity, ensuring timely and effective delivery.
  • Led technical implementation and upgrades, conducted feature testing, and collaborated with engineering/support teams to resolve issues and optimize performance.
  • Engaged in technical discussions with client IT teams, documented workflows, and created training materials to enable smooth adoption and knowledge transfer.
  • Trained users and internal teams on Seclore solutions, promoted data protection best practices, and recommended technology upgrades to improve client security posture.

Sr. Application Support Engineer

Seclore Technologies Pvt.Ltd
02.2018 - 03.2021
  • Acted as primary point of contact for enterprise customers and partners, delivering technical support, issue resolution, and product guidance.
  • Supported software integration, maintenance, and performance optimization, collaborating with development teams to enhance applications.
  • Demonstrated strong communication and stakeholder management skills, effectively translating technical issues into clear solutions for clients and internal teams.
  • Diagnosed, Troubleshooted and resolved complex technical issues in customer environments while handling multiple cases with varying severity on Servers & client OS
  • Created documentation, knowledge base articles, and training sessions to reduce troubleshooting time and improve customer adoption.
  • Mentored junior engineers and contributed to new product release readiness, ensuring smooth deployments and continuous improvement.

Technical Support Associate II

Convergys India services Pvt Ltd
06.2016 - 02.2018
  • Provided premium technical support to HP customers, troubleshooting OS, software, and hardware issues remotely with high first-call resolution.
  • Guided customers through system optimization, security patching, and software installations, ensuring smooth device performance.
  • Upsold antivirus software and hardware solutions, contributing to revenue growth while enhancing customer protection.
  • Delivered clear, empathetic communication to simplify technical issues for non-technical users, improving customer satisfaction.
  • Acted as Subject Matter Expert (SME), guiding team members with effective troubleshooting approaches.

Sr. Technical Support Associate

Kaizen Global services India Pvt Ltd
03.2014 - 05.2016
  • Delivered remote technical support for Windows, macOS, Android devices, routers, and printers by diagnosing and resolving complex issues.
  • Simplified technical problems into clear, easy-to-understand explanations for customers, ensuring trust and satisfaction.
  • Pitched and closed Annual Maintenance Contracts (AMC) as part of a technical + sales role, consistently ranking among the top 3 revenue generators each month.
  • Combined strong sales acumen with technical expertise, driving both customer retention and business growth.
  • Trained & Mentored new joiners & junior team members, sharing expertise gained from years of experience working with complex situations & technologies.

Education

Post Graduate Diploma in Management - Information Technology & Systems Management

Narsee Monjee Institute of Management Studies Global Access School
12.2022

Bachelors - Information Technology

MGM College of CS & IT
04.2001 -

Higher Secondary School Certificate - Science

D.Y Patil Jr.College
02.2009

Secondary School Certificate - undefined

KPC English School
03.2007

Skills

Identity and Access Management (IAM)

Privileged Access Management (PAM)

Endpoint Privilege Management (EPM)

Information Rights Management (IRM)

Data Loss Prevention (DLP)

Data Classification

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Timeline

Technical Project Manager

ARCON Tech Solutions Pvt Ltd
09.2024 - Current

Senior Consultant

ARCON Tech Solutions Pvt Ltd
01.2024 - 09.2024

Technical Consultant

Seclore Technologies Pvt.Ltd
03.2021 - Current

Sr. Application Support Engineer

Seclore Technologies Pvt.Ltd
02.2018 - 03.2021

Technical Support Associate II

Convergys India services Pvt Ltd
06.2016 - 02.2018

Sr. Technical Support Associate

Kaizen Global services India Pvt Ltd
03.2014 - 05.2016

Bachelors - Information Technology

MGM College of CS & IT
04.2001 -

Secondary School Certificate - undefined

KPC English School

Post Graduate Diploma in Management - Information Technology & Systems Management

Narsee Monjee Institute of Management Studies Global Access School

Higher Secondary School Certificate - Science

D.Y Patil Jr.College

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