Mandar Nagulpelli
Associate Subject Matter Expert
Pune
Summary
Seeking a position that will utilize my skills and offer the chance for advancement as well as allow me the opportunity to gain additional skills and experience.
A person with overall experience of 6 years and established track record in helping organizations to efficiently, delivering out of box solutions and suggestion for the business, which has improved the customer experience, resulting in growth of the organization.
Worked on Office 365, Azure Active Directory, Active Directory, Mail Flow, Exchange Online Protection, OME, IRM, Azure AD Connect (Directory Synchronization) IIS, SMTP relay, Data Loss Prevention. A proven record of reliability, the ability to perform under time constraints, and good judgment under pressure. Ability to learn new material quickly & Ability to maintain a reliable and methodical approach to support and documentation. Ability to work independently and as part of a team & desire to learn new technologies.
Overview
6
6
years of professional experience
18
18
years of post-secondary education
2
2
Certificates
Work History
Associate Subject Matter Expert
Microland Limited
Pune
09.2021 - Current
- Working as an, SME and providing support to client, on Office 365, Exchange Online Protection, Email Flow, Email Security, Azure AD Connect, Hybrid and Synced Environment,Microsoft Teams
- Handling client call and managing case report
- Supporting large enterprise Exchange server 2016 and 2013 hybrid design, office 365 mail hosting project with Proof point email security
- Manage permission (Tenant\Security &Compliance\ Exchange \ Exchange Online)
- Designing and supporting Azure Right Management Security for document data via DLP,
- Manage Transport rule, DKIM, DMARC, Auditing Retention & Archival Policy, Analyze Message Trace and Message Header
- Managing teams meeting policy for content sharing, Assigning numbers Managing user access, Guest user access and external access
- Enhance Encryption Policies to use end to end encryption for one-to-one Microsoft teams call
- Handling escalation and sharing Weekly and Monthly analysis with Threat Team
- Responsible to investigate causes, test solution and suggest solutions in place to reduce time taken to resolve office 365 related tickets
- Identified issues, analyzed information and provided solutions to problems.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Creating SOP for team and user to refer for future troubleshoot.
Tier 2| Escalation Engineer
Concentrix (Formerly Convergys)
Pune
08.2016 - 09.2021
- Worked as a Tier 2 Escalation Engineer and providing support for the Microsoft Partners who use
- Cloud Products Such as Microsoft Office 365, Azure, Exchange Online, Exchange Online Protection,
- OME, IRM, Azure Active Directory, Azure AAD Connect (Directory Synchronization)
- Job Profile –
- Handling Customers Globally which includes Infrastructure Level Support
- Handling Cases Raised by Global/Enterprise System Administrators using CAP, Rave and Parature Ticketing Tool
- Configuring and Setting up Exchange online environment
- Configuring and Managing Hybrid environment
- Troubleshooting on issues such as Mailbox migrations, Mail flow between on premise and Office365, Cross-premises free-busy etc
- Configuring and Troubleshooting and Directory Sync with Azure AD connect tool
- Troubleshooting issues of Mail Flow, Spam and Junk Filtering, Exchange Online Protection,
- On-Premises and Cloud Active Directory Synchronization, Hybrid and Cloud Environment
- Infrastructure Issues of Exchange Mail, SMTP Relay, Exchange ActiveSync, Autodiscover,
- Identity cloud
- Setup Email Encryption with IRM (Information Right Management)
- GAL Segmentation, Perform Content Search and E-discovery searches, Transport Rule configurations and Directory-Based Edge Blocking
- Troubleshooting and providing solutions for Office 365 groups
- Troubleshooting Hybrid Rich co-existence issues between on-premises and cloud servers
- In depth troubleshooting for Office 365 client facing applications
- Deploying and Troubleshooting on migrations Issues (Hybrid, Cutover, staged and IMAP)
- Migration Connectivity troubleshooting and End point creation
- Providing support for post Migration Error with outlook connectivity and Email Flow with exchange online
- Excellent hands-on Azure AD Connect Tool, Directory Sync, In depth Troubleshooting
- Managing Office 365 Identities and requirements in Active Directory synced environment
- Implementing Password Hash/Pass through Authentication, Self Service Password Reset
- Working Closely with Microsoft SEE, TA and Product Group team on day-to-day basis
- Providing Technical assistance to Microsoft Premier Partners over the phone and Email based on the severity of the tickets created by them
- Troubleshooting on Office application issues and deploying Office application via ODT on terminal servers
- Basic understanding of SharePoint online and permission level for sites and document library
- Troubleshooting on file sharing for SharePoint online and OneDrive for Business
- Basic understanding on Skype for Business and Microsoft Teams issue
- Working with Technical Advisor and Senior Escalation Engineer to fix and raise bugs according to the isolation of the issue.
Education
Secondary School Certificate (SSC) -
Vidyanand Bhavan High School
Pune 06.1995 - 04.2008
Higher Secondary Certificate (HSC) -
Mahalsakant Jr College
Pune 06.2008 - 04.2010
Bachelor in Computer Applications (BCA) -
Indira Institute of Commerce And Science
Pune 06.2010 - 03.2014
Skills
Effective Communication
Certification
MS100 Microsoft 365 Identity and Services
Timeline
Associate Subject Matter Expert
Microland Limited
09.2021 - Current
MS100 Microsoft 365 Identity and Services
10-2019
MS101 Microsoft 365 Mobility and Security
10-2019
Tier 2| Escalation Engineer
Concentrix (Formerly Convergys)
08.2016 - 09.2021
Bachelor in Computer Applications (BCA) -
Indira Institute of Commerce And Science
06.2010 - 03.2014
Higher Secondary Certificate (HSC) -
Mahalsakant Jr College
06.2008 - 04.2010
Secondary School Certificate (SSC) -
Vidyanand Bhavan High School
06.1995 - 04.2008
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