Venkatasai Krishna Badabagni
Subject Matter Expert - Maps(Trainer)
Hyderabad
Summary
Dynamic professional with over 5.5 years of experience in training and maps fraud policies, offering a robust background in expert guidance and mentoring. Recognized for reliability and adaptability in fast-paced environments, consistently delivering results through effective collaboration. Proven ability to foster teamwork and drive successful outcomes, contributing to organizational success and employee development. Committed to leveraging expertise to enhance team performance and achieve strategic goals.
Overview
6
6
years of professional experience
3
3
Languages
Work History
Subject Matter Expert
Cognizant Technology Solutions, CTS
08.2024 - Current
- Trained and mentored 11 new hire teams, contributing to their professional growth and development.
- Optimized team efficiency by offering professional insights on Google Maps projects, and implemented enhanced workflows.
- Strengthened client relationships by providing strategic insights and showcasing extensive product expertise
- Facilitated collaboration among cross-functional teams to achieve project delivery within stringent timelines, emphasizing quality assurance.
- Generated reports detailing findings and recommendations.
- Supported meeting dynamic needs through recommending workflow optimizations and developing precise documentation.
- Implemented best practices for knowledge sharing, promoting culture of perpetual learning and advancement.
- Designed comprehensive training materials for varied audiences, elevating skillsets and fostering increased job satisfaction.
Team Lead (Policy)
Accenture Solutions Pvt. Ltd.
11.2023 - Current
- Managing a team of 15 to 20 members
- Ensuring accuracy of the work of team members, their ability to operate under deadlines and to work on multiple tasks
- Reporting to the manager on performance, status, and any escalations in Chronological manner
- Preparing MIS (Management Information Systems) reports on daily, weekly & Monthly wise with stakeholder’s KPI’s (Key Performance Indicators)
- Quality managing: Perform quality audits and share quality feedback
- Conducting team building activities to enhance motivation
- Conducting knowledge transfer sessions for new joiners in the team and conducting process trainings or refreshers if required
Instructor Associate
Accenture Solutions Pvt. Ltd.
02.2021 - 11.2023
- Organized and presented information to increase the trainee’s knowledge base
- Designed, documented and delivered successful training programs and integrate instructional technology to provide virtual training
- Organizing and facilitating management and team-building training programs and activities
- Consulting with other trainers, managers and leadership and client
- Co-ordinated with different stakeholders to schedule training plans
- Sending daily Training reports and maintenance for the repositories for efficient tracking
Transaction Processing Associate
Accenture Solutions Pvt. Ltd.
03.2020 - 02.2021
- Regular Interaction with users to resolve users queries on Mapping
- Responsible for analysing, researching and correcting business listings in google maps based on user reports
- Identifying all the content currently live on Maps. Reviewing each piece of content. Then identifying what content needs to updating, deleting & creating
- Identifying the process gaps, determined solutions, and implemented updates to drive efficiency improvements
- Maintaining data security of the High priority Business Listings on maps by protecting them from spammers to ensure customer satisfaction
- Ensure outstanding user experience by maintaining high quality of product results. Collaborate with Specialists, Engineers and Product team members on new processes and feature development
- Identifying latest trends added by spammers and notifying concerned teams for rectification.
Education
Masters - Business Administration, Human Resources
Vishwa Vishwani Institute of systems and management
10.2020
Bachelor - Business Administration, Finance
Vishwa Vishwani Institute of Systems and Management
07.2017
Skills
Online Fraud Prevention
Team Management
Leadership Skills
Ability to Work Under Pressure
Deep expertise on Maps Fraud
Teamwork and collaboration
Effective communication
Adaptability
Fast Learner
Adaptability and flexibility
Effective Time Management
Training and mentoring
Interests
Reading articles about Teach and AI, Watching Youtube, Netflix
Timeline
Subject Matter Expert
Cognizant Technology Solutions, CTS
08.2024 - Current
Team Lead (Policy)
Accenture Solutions Pvt. Ltd.
11.2023 - Current
Instructor Associate
Accenture Solutions Pvt. Ltd.
02.2021 - 11.2023
Transaction Processing Associate
Accenture Solutions Pvt. Ltd.
03.2020 - 02.2021
Bachelor - Business Administration, Finance
Vishwa Vishwani Institute of Systems and Management
Masters - Business Administration, Human Resources
Vishwa Vishwani Institute of systems and management