English
MANDAR NAIK
Head Of Collections & Litigations
Mumbai,MH
Summary
Head of Collections & Litigations - leading collection lifecycle control across receipting, settlements, repossession sales, litigation, dashboards, and MIS. Builds monthly collection plans and yearly forecasts, aligns teams to target attainment, and resolves high-risk accounts through SARFAESI, civil cases, and alternative settlement plans. Strengthens collection discipline, TAT compliance, and revenue realization.
Overview
1
1
2
2
Hindi
3
3
Marathi
Work History
- Managed over 10,000+ collection cases monthly across receipting, trails, settlements, repos, and MIS reporting.
- Led workforce planning, task allocation, and team management while developing service standards and operating guidelines.
- Supported SARFAESI, CAC, and civil litigation matters through timely documentation and coordinated case handling.
- Built monthly collection plans and yearly forecasts aligned to the business plan, then escalated delinquency concerns for prompt resolution.
- Maintained constructive relationships with stakeholders while arranging alternative settlement plans for insolvent debts.
- Benchmarked best practices, reviewed interaction quality, and scheduled training and incentive plans to lift service consistency.
Education
MMS - Finance
Pune University
PuneDiploma in Business Administration - DBM, Symbiosis Institute of Business Management
Diploma in Mechanical Engineering - DME, BTE, Maharashtra
Skills
Collections & recovery operations
Portfolio / Bucket management
Team leadership & management
Statutory & board reporting
IT system implementation
Risk governance
Litigation management
Settlement negotiation
Delinquency management
Recovery analytics
Timeline
Diploma in Mechanical Engineering - DME, BTE, Maharashtra
Diploma in Business Administration - DBM, Symbiosis Institute of Business Management
MMS - Finance
Pune University
Personal Information
Date of Birth: 4th April 1973
CAREER TIMELINE
- 1996-2000 Eicher Demm
- 2000-2006 Auto Finance Co. as Junior Manager
- 2006-2009 ICICI Bank as Regional Debt Manager - RMAG
- 2009-2018 LTFS Head of Housing Collections
- 2018-2022 Adani Capital as Head Collections
- 2022-2026 Utkarsh SFB as Head of Retail Asset Collection
NOTABLE ACCOMPLISHMENTS
- Negotiation & Recovery Settling ₹ 7 crores worth PoS case through SARFAESI actions and recovering entire foreclosure amount of ₹ 8.75 Crores
- Team Management & Retention: Attrition on less than 2%, with no compromise on set targets & processes
- Unionized & Non-unionized Workforce Management
- Set up Collections Call Center (ground-up) for soft bucket collections management and customer service