SANCHITA HAZRA

Transformed team performance through innovative solutions and ideas.

Managed team operations to resolve accounts for defaulted customers.

Guided call center team in consistently achieving operational targets.

Collaborated with team members to meet project objectives within deadlines.

Engaged cross-functional teams to align efforts and achieve shared goals.

Assisted manager in overseeing daily operations and ensuring efficient workflow.

Coordinated training and support for staff to enhance performance.

Developed operational strategies that improved productivity and reduced costs.

• Led field operations aligned with RBI norms.
• Monitored team KPIs and collection efficiency.
• Improved productivity through workflow restructuring.

• Managed PAYTM portfolio collections.
• Achieved monthly recovery targets.
• Analyzed payment patterns for proactive strategy.
• Provided leadership and training to team.

• Supervised field schedules and RBI-compliant visits.
• Tracked performance metrics and ensured target completion.
• Enhanced field workflow efficiency.

• Managed ICICI Bank collections (Home, Auto, Personal).
• Achieved recovery targets consistently.
• Resolved escalations through coordination.
• Improved team efficiency in high-volume setups.

• Managed ICICI Bank home loan collections.
• Exceeded negotiation and resolution targets.
• Ensured professional customer handling.