Mandar Pai
IT / Telecom Senior Manager
Mumbai, Dadar West,MH
Summary
Dynamic Senior Manager with overall 26 years plus experience. A proven track record at Orange Business Services & WNS Global Services, excelling in strategic planning, Project management and operations management. Handled Build,Transition & Manage Services / Run for multiple International & Domestic clients. Achieved operational excellence through process improvements, enhancing team productivity and morale. Expert in budget oversight and relationship building, driving significant cost savings while fostering long-term partnerships. Was involved in ITIL standards, Change, Incident, Problem, Capacity Management, Build, Transition & Run.
Microsoft AI-900, Kaizen & ISO Yellow Belt Certified.
Overview
2026
2026
years of professional experience
4
4
Certifications
Work History
Senior Manager - Operations
Orange Business Services
01.2012 - 11.2025
- Handled many Large International COE projects like Mars, Akzonobel, ABInbev, Volvo, Maersk & Stolt Neilsen.
- Handled few domestic projects too, like GSWAN, HDFC bank.
- Manage Voice, Network, Security & Server devices for the above projects (Build, Transition & Run / Operations).
- Received many appreciations from clients.
- Established strong relationships with clients and stakeholders, ensuring long-term partnerships and repeat business.
- Implemented and developed operational standards, policies and procedures.
- Held monthly meetings to create business plans and workshops to drive successful business.
- Provided strong leadership to enhance team productivity and morale.
- Led cross-functional teams to achieve project milestones and deliver high-quality results.
- Consistently met or exceeded annual performance targets set by senior leadership.
- Reduced costs, optimized resource allocation, and improved efficiency in managing projects.
- Improved team performance by providing comprehensive training and fostering a collaborative work environment.
- Managed budgets effectively, achieving financial objectives while maintaining strict control over expenditures.
- Demonstrated exceptional adaptability in navigating complex situations or rapidly changing environments with ease.
- Achieved operational excellence by streamlining processes and implementing best practices.
- Executed appropriate staffing and budgetary plans to align with business forecasts.
- Championed process improvement initiatives that led to significant cost savings without compromising on quality standards.
- Evaluated hiring, firing, and promotions requests.
- Optimized supply chain operations, ensuring timely delivery of products and reducing inventory holding costs.
- Negotiated high-value contracts with new suppliers, securing better pricing and terms, which improved profit margins.
- Led strategic planning sessions to align departmental goals with overall company vision, fostering cohesive growth strategy.
- Spearheaded development of new product line, resulting in significantly increased market share and brand recognition.
- Implemented risk management framework, mitigating potential threats to project success and company operations.
- Initiated sustainability program, reducing waste and promoting eco-friendly practices within company.
Assistant Manager
WNS Global Services
2003 - 12.2011
- Was manging SITA project (Telecom project).
- Received People manager Best in Class award.
- Received WNS Heros award for managing 3 days shift during the heavy floods in Mumbai with limited team members.
- Developed strong working relationships with staff, fostering a positive work environment.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
Education
Diploma in Instrumentation - Engineering
Swami Vivekanand College
Mumbai 04.2001 -
SSC - SSC Board
Sau Laxmibai English Medium School
Mumbai, Mulund 04.2001 -
Skills
Strategic planning
Talent development
Operations management
Resource allocation
Operations planning
Cross-functional collaboration
Cross-functional communication
Documentation and reporting
Reporting management
Cross-functional team coordination
Partnership development
Organizational improvement
Troubleshooting and problem resolution
Budget oversight
Data-driven decision making
Budget Management
Logistics operations management
Innovation management
Team leadership
Teamwork and collaboration
Problem-solving
Decision-making
Work Planning and Prioritization
Project planning
Adaptability and flexibility
Process improvement
Customer relationship management
Excellent communication
Relationship building
Staff management
Certification
Microsoft AI - 900 Certified
Timeline
Senior Manager - Operations
Orange Business Services
01.2012 - 11.2025
Diploma in Instrumentation - Engineering
Swami Vivekanand College
04.2001 -
SSC - SSC Board
Sau Laxmibai English Medium School
04.2001 -
Assistant Manager
WNS Global Services
2003 - 12.2011