Mandar Parab
Subject Matter Expert
Vangani,MH
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
30
30
years of professional experience
Work History
Conceirge Senior Client Service Representive
01.2010 - 10.2023
- I have been working in this organization since 2010
- Initially joined as back office for at least a year, then worked as Medical Review Officer for 7 years, thereafter 3 years worked as the Client Service Representative
- Later, further promoted to Conceirge Senior Client Service Representive.
Debt Collection Executive
Tracmail
01.2008 - 01.2010
- We used to speak with customers regarding their pending credit card bills and provide them options for payment as per their convenience.
Debt Collection Executive
01.2007 - 01.2008
- We used to speak with customers who had not paid their credit card bills and provide them options and schemes to make payment towards the pending bills.
Subject Matter Expert
DISA Global Solutions
02.2024 - Current
- Mentored junior team members, contributing to their professional growth and development.
- Established best practices for knowledge sharing, fostering a culture of continuous learning and improvement.
- Developed effective training materials for diverse audiences, resulting in improved skillsets and increased job satisfaction.
- Streamlined processes to increase efficiency, enabling teams to complete tasks ahead of schedule.
- Enhanced team performance by providing expert guidance on critical projects and strategic initiatives.
- Enhanced team productivity by leading specialized training sessions on innovative industry practices.
Retention Officer
Hutch
01.2006 - 01.2007
- Our job was to retain customers who were not happy with the Hutch Service.
Sales Representative
01.1996 - 01.2001
- We used to sell club membership and ICICI Prudential Insurance.
Education
Secondary School Certificates (SSC) -
Higher Secondary Certificates (HSC) -
04.2003
Skills
- Problem-Solving
- Time Management
- Calm Under Pressure
- Multitasking Abilities
- Active Listening
- Organization and Time Management
- Flexible and Adaptable
Languages
English, Marathi & Hindi
Addresses
- Permanent, B/105, Royal Park, Pashane Road, Next to Tulshi Ashray, Pashane Vangani, W, 410101
Personal Information
- Date of Birth: 07/08/76
- Gender: Male
- Nationality: Indian
- Marital Status: Married
Hobbies and Interests
Listening Music, Reading Political / History Articles or Books
Disclaimer
I hereby declare that the above given information is correct up to my knowledge and I bear the responsibility for the correctness of the above mentioned particulars.
Timeline
Subject Matter Expert - DISA Global Solutions
02.2024 - Current
Conceirge Senior Client Service Representive -
01.2010 - 10.2023
Debt Collection Executive - Tracmail
01.2008 - 01.2010
Debt Collection Executive -
01.2007 - 01.2008
Retention Officer - Hutch
01.2006 - 01.2007
Sales Representative -
01.1996 - 01.2001
Mumbai University - Secondary School Certificates (SSC),
Mumbai University - Higher Secondary Certificates (HSC),