Mandeep Bains
Chief Branch Manager
Jalandhar
Summary
Dynamic Chief Branch Manager at Muthoot Fincorp with a proven track record in enhancing customer satisfaction and driving revenue growth. Expert in branch operations management and relationship building, I successfully increased profitability through strategic cost-saving measures while fostering long-term client partnerships. Committed to delivering exceptional service and operational excellence.
Overview
2
2
years of professional experience
2
2
Languages
Work History
Chief Branch Manager
Muthoot Fincorp
11.2023 - Current
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Maintained friendly and professional customer interactions.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
Education
Msc IT - Computer And Information Sciences
Punjab Technical University
Kapurthala Town, India 04.2001 -
P.G.D.C.A - Computer And Information Sciences
Guru Nanak Dev University
Amritsar, India 04.2001 -
B.com -
Guru Nanak Dev University
Amritsar, India 04.2001 -
Skills
Customer service
Branch operations management
Relationship building
Relationship building and management
Timeline
Chief Branch Manager
Muthoot Fincorp
11.2023 - Current
Msc IT - Computer And Information Sciences
Punjab Technical University
04.2001 -
P.G.D.C.A - Computer And Information Sciences
Guru Nanak Dev University
04.2001 -
B.com -
Guru Nanak Dev University
04.2001 -