Mandeep Das
Guwahati
Summary
Offering over 25 years of experience, seeking a challenging & rewarding opportunity across the industry. Competent, diligent & result oriented professional, profoundly equipped with knowledge & expertise in banking and Insurance policy & procedures. Currently spearheading as Zonal Business Manager (Liability) with North East Small Finance Bank Ltd. Experienced in Team Management, Operations, Administration, Business Development & Client Servicing while performing in the cost-efficient manner along with the unwavering quality standards. Expertise at client relationship building, providing quality customer services and resolving customer queries and complaints, targeting customer care, satisfaction and retention. Employ analysis and creativity to form productive systems and strategic business partnerships. Dedicated individual with a reputation for consistently going beyond what is required and using personal high standards to achieve results.
Overview
25
25
years of professional experience
Work History
Zonal Business Manager (Liability)
North East Small Finance Bank Ltd
10.2018 - Current
- Currently spearheading the efforts for managing the liability business in 15 branches in 6 districts in Golaghat, Jorhat, Sivsagar, Dibrugarh, Tinsukia & Charaideo District.
- Follow up with all the staff of 15 branches to promote Liability Business.
- Visits Government Departments and Business houses to promote Liability Business.
- Develop a competitive business development and sales strategy, uncovering/creating new opportunities, identifying dynamic and flexible solutions and managing account activity.
- Guide, direct, control and motivate personnel with a strong change management and relationship management expertise to transform the way in which the bank designs and builds its financial centers.
- Manage the professionals engaged in sales functions, providing technical guidance to the Branch Team while setting performance parameters, deadlines & work delegation for them & providing them various accolades to motivate them on regular basis.
- Perform extensive variance analysis considering prior years’ budgets and plans which included written business analysis to identify problem areas and made suggestions for improvement.
- Prepare strong and reliable MIS reports for facilitating the decision making process and liaison with Management for extensive market penetration.
- During the tenure as Branch Manager in Barpeta Town and Bongaigaon able to maintain Top Branch in the entire Zone.
- Within 6 months of joining as ZBM (L) able to increase the GL by 60% in the last F.Y.
Branch Manager
HDFC Bank Ltd.
Tawang
06.2015 - 09.2018
- Spearheading the efforts for managing HDFC Bank Tawang Branch located at Tawang Arunachal Pradesh.
- Manage the entire gamut of operational activities, sales and processes and auditing of branch.
- Liaise with the PBA/TA, WD, PBS, Teller and Branch Sales Officer while handling their grievances and brainstorming as to how to build the business numbers.
- Conduct training for the bank employees on regular basis on market scenario & new products launched by Bank.
- Ensure better operations and providing consistency in delivering service and excelling benchmarked service levels.
- Assist the branch staff to sell the services to the customers and fulfilling the targets assigned by the bank.
- Manage the workforce of professionals engaged in Sales, Collection & Back office functions.
- Handle Customers, their requests, complaints and Queries. Capturing customer requests and complaints in the system and ensuring quality closure of the same.
- Generate business from various channel partners for the bank while establishing healthy business relations with clients & external associates for securing repeat business & long term customer loyalty and worked towards solving their queries and complaints efficiently.
- Qualified for Gulmarg training programme for overachieving LI plan for March’16.
- Within 9 months as BM doubling the branch book size.
- Within Last 9 months open 37 nos of Government Current Account under PFMS scheme almost all the departments of district including PWD, RWD, Urban Development, Agriculture, Horticulture, Block, Fisheries, Veterinary.
Senior Associate (Operations)
Star Union Dai-ichi Life Insurance Co Ltd.
Silchar
12.2010 - 05.2015
- Scrutinizing the Forms.
- Customer Service.
- Cash Handling.
- Renewal Follow up
- Pre-Recruitment Process (DOP’S)
Senior Executive
Met Life India Insurance Company Limited
Guwahati
03.2008 - 12.2010
- Scrutinizing the Forms.
- Customer Service.
- Cash Handling.
- Pre-Recruitment Process (DOP’S)
Branch Support Executive
Birla Sun Life Insurance Company Limited
08.2007 - 03.2008
- Scrutinizing the form
- Cashier Entry
- Monitoring Conversion.
- Handling cash management
- Providing customer service
- Admin. Activities.
- Pre-Recruitment Process (DOP’S)
Operation Officer
HDFC Standard Life Insurance Com.
Sivasagar
12.2006 - 08.2007
- Scrutinizing the form
- Cashier Entry
- Monitoring Conversion.
- Handling cash management
- Providing customer service
- Admin. Activities.
- Pre-Recruitment Process (DOP’S)
Senior Executive Grade1 (Operations)
ICICI Bank Home Finance Co.Ltd.
Guwahati
01.2006 - 11.2006
- Disbursing files (from in warding of files to final cheque printing)
- Monitoring pdc banking
- Providing customer service
- Handling cash management
Accountant
Candid Drug Distributors
Guwahati
12.2000 - 12.2005
- Company Overview: Oldest and biggest medicine wholesaler in the North Eastern Region.
- Preparing and finalizing accounts.
- Handling of Sales tax and Service tax from submission of Monthly Returns to Final assessment and monthly internal stock audit of all houses.
- Oldest and biggest medicine wholesaler in the North Eastern Region.
Education
Bachelor of Commerce - Accountancy
Guwahati University (Guwahati Commerce College)
Certificate of Computer Application (CCA) -
Technosys Computer Education
Licentiate -
Insurance Institute of India
JAIIB -
IIBF
Skills
- Banking Operations
- Insurance Operations
- Sales
- Accounting
- Customer Satisfaction
- Administration
Languages
- English
- Hindi
- Assamese
- Bengali
Personal Information
- Father's Name: Lt. Jitendra Kumar Das
- Date of Birth: 03/01/79
- Gender: Male
- Nationality: Indian
Languages
English
Advanced
C1
Hindi
Advanced
C1
Assamese
Advanced
C1
Bengali
Advanced
C1
Timeline
Zonal Business Manager (Liability)
North East Small Finance Bank Ltd
10.2018 - Current
Branch Manager
HDFC Bank Ltd.
06.2015 - 09.2018
Senior Associate (Operations)
Star Union Dai-ichi Life Insurance Co Ltd.
12.2010 - 05.2015
Senior Executive
Met Life India Insurance Company Limited
03.2008 - 12.2010
Branch Support Executive
Birla Sun Life Insurance Company Limited
08.2007 - 03.2008
Operation Officer
HDFC Standard Life Insurance Com.
12.2006 - 08.2007
Senior Executive Grade1 (Operations)
ICICI Bank Home Finance Co.Ltd.
01.2006 - 11.2006
Accountant
Candid Drug Distributors
12.2000 - 12.2005
Bachelor of Commerce - Accountancy
Guwahati University (Guwahati Commerce College)
Certificate of Computer Application (CCA) -
Technosys Computer Education
Licentiate -
Insurance Institute of India
JAIIB -
IIBF