Mandeep Kaur sharma
Sr. Sales Manager And Hr. and admin department
New Delhi
Summary
Highly experienced in human resource management, public relations and in managing administrative responsibilities. Providing strong back end technical and logistical support to the team. Possessing skills in handling clients and building a strong customer base for the company. Have professional skills in sales, marketing and dealing with escalations. Able to perform multiple tasks and deliver reports on time. Dedicated, passionate and hardworking with strong communication and problem-solving skills.
Overview
15
15
years of professional experience
2029
2029
years of post-secondary education
3
3
Languages
Work History
Sr. Sales Manager & HR Admin
Delhi Chai Cafe
03.2024 - Current
- Shortlisting of candidates for different positions for the company and conducting their interviews
- Conducting induction and training of new recruitments
- Managing database and take regular follow up from clients
- Post advertisements for various positions for different projects on pan India basis and conduct the hiring process for clients
- Taking client calls & handling escalations to maintain customer relationship
- Running constant advertisements in social media and collecting leads from it
- Monitoring and Controlling the MIS sheet
- Coordinate with the internal teams and management and handle the admin team in streamlining of activities
- Attend meetings with clients and conduct initial presentations
- Collect all data and maintain the record for presentation
- Assist the social media team in developing creative content
- Manage the flow of day-to-day operations.
HR & Admin Executive
Rus Education
06.2023 - 02.2024
- Managing the recruitment process, including job Postings, screening resumes, conducting interviews, and onboarding new employees.
- Identifying training needs, organizing training for new employees.
- Managing payroll and maintain attendance at pan India staff.
- Maintaining employee records, handling documentation related to hiring, termination, promotions, and transfers.
- Managing database and take regular follow up from clients
- Post advertisements for various positions for different projects on pan India basis and conduct the hiring process for clients
- Monitoring and Controlling the MIS sheet
- Main administration at pan level.
- Collect all data from Naukri and maintain the placement tracker sheet for records.
- Manage the flow of day-to-day operations.
- Maintain all assets sheet and all day-to-day initial needs of the company.
- Liaising with vendors, negotiating contracts, and ensuring timely payments.
- Organizing company events, meetings, and conferences.
- Providing administrative support to various departments, including scheduling meetings, managing correspondence, and handling office communications.
- Maintaining accurate records related to employee information, contracts, and legal documents.
- Collaborating with different departments and teams to address administrative and HR-related needs.
Sr. Sales Manager & HR Admin
Franchise Business Consulting House Pvt. Ltd.
12.2020 - 06.2023
- Shortlisting of candidates for different positions for the company and conducting their interviews
- Conducting induction and training of new recruitments
- Managing database and take regular follow up from clients
- Post advertisements for various positions for different projects on pan India basis and conduct the hiring process for clients
- Taking client calls & handling escalations to maintain customer relationship
- Running constant advertisements in social media and collecting leads from it
- Monitoring and Controlling the MIS sheet
- Coordinate with the internal teams and management and handle the admin team in streamlining of activities
- Attend meetings with clients and conduct initial presentations
- Collect all data and maintain the record for presentation
- Assist the social media team in developing creative content
- Manage the flow of day-to-day operations.
Sales Associate Manager
RI Network Pvt. Ltd. (Timbl Internet) Lease Line Process
09.2018 - 11.2020
- Taking client calls and answering queries to maintain customer relationships,
- Monitoring and Controlling the MIS Sheet.
- Increased overall sales revenue by implementing effective sales strategies and building strong client relationships.
- Collect all data from social media and maintain the record for the tele sales team. Manage the flow of day-to-day operations.
- Develop a strategy that the team will use to reach its goal.
Sales Executive
DTDC Courier Service
05.2015 - 05.2017
- Identifying potential customers and approaching them with the details of the service
- Selling company's products & services to individuals, corporate, business and government organizations
- Rigorous follow up with customers for feedback
- Constant coordination within the team to ensure proper delivery experience for the customers.
Tour Manager
Green Palm Tour & Travels
03.2012 - 04.2015
- Initiating the initial meetings and presentation with the clients
- Handle registration and provide logistical support to customers
- Plan routes and travel itinerary with halts, meals, reservations, shops, sightseeing and entertainment as preferred by the customers
- Resolve guest complaints
- Develop long-term relationships with regular customers turning into recurring business
- Negotiate terms of contracts with hotels and buses for tour packages
- Identify potential customers from various platforms and approaching them with lucrative packages
- Attend regular team meetings and provide training to the new recruitments
- Consistently recognized by management as leading Tour Manager on staff.
Business Development Executive
Weblinkindia.net
01.2011 - 02.2012
- Maintaining Database and updating it timely
- Attend team meeting and preparing draft minutes
- Maintain record of basic stationary items
- Assist in shortlisting potential candidates and scheduling interviews with the concerned team
- Taking client calls & answering queries to maintain customer relationship
- Handling escalations over telephone and emails.
Education
BA -
10+2 -
01.2007 - 01.2008
10th -
01.2005 - 01.2006
Skills
Strong Communication Skills
Good Leadership quality
Good competency in MS Office
Social-Media
Ability to Manage Team
Interests
Surfing Internet
Reading about related topics
Travelling
Timeline
Sr. Sales Manager & HR Admin - Delhi Chai Cafe
03.2024 - Current
HR & Admin Executive - Rus Education
06.2023 - 02.2024
Sr. Sales Manager & HR Admin - Franchise Business Consulting House Pvt. Ltd.
12.2020 - 06.2023
Sales Associate Manager - RI Network Pvt. Ltd. (Timbl Internet) Lease Line Process
09.2018 - 11.2020
Sales Executive - DTDC Courier Service
05.2015 - 05.2017
Tour Manager - Green Palm Tour & Travels
03.2012 - 04.2015
Business Development Executive - Weblinkindia.net
01.2011 - 02.2012
CBSE BOARD - 10+2,
01.2007 - 01.2008
CBSE BOARD - 10th,
01.2005 - 01.2006
IGNOU - BA,