Summary
Overview
Work History
Education
Skills
Skills
Timeline
Generic

Mandeep Singh

Sales Manager
New Delhi

Summary

Enthusiastic and dedicated Sales Manager with over 17 years of experience in the industry. Proven track record of leading high-performing teams, achieving sales targets, and delivering exceptional customer experiences. Skilled in sales leadership, customer engagement, and relationship management. Strong negotiation and problem-solving abilities. Bachelor's degree in Travel and Tourism Management. Passionate about creating memorable travel experiences and committed to achieving success in the Travel Manager role.

Overview

20
20
years of professional experience
2011
2011
years of post-secondary education
3
3
Languages

Work History

Meta Sales Manager

Calling Gennie
01.2025 - 04.2025
  • Manage the whole sales process, from lead generation to deal completion, resulting in seamless operations and increased conversion rates.
  • Use CRM software to track leads, monitor sales, and manage customer data.
  • Collaborate with the marketing department to create successful lead generation and conversion tactics.
  • Lead and motivate the sales team to achieve and exceed their sales targets and ensure company profitability.
  • Manage the sales department's budget to deploy resources efficiently and accomplish targets.

Sales Manager

AVS Holidays Pvt. Ltd
06.2024 - 01.2025
  • Market Research & Analysis: Understand market trends, customer behavior, and competitor strategies to develop effective sales tactics.
  • Revenue Targets: Set short-term and long-term revenue goals, and develop strategies to meet or exceed these targets.
  • Sales Team Leadership: Lead and manage a team of sales professionals, setting clear objectives and performance expectations.
  • Training & Development: Provide training to ensure the sales team has deep product knowledge and effective selling techniques.
  • Motivation & Performance Monitoring: Monitor team performance, set individual targets, and motivate staff to achieve goals through incentives, recognition, and coaching.
  • Sales Pipeline Management: Oversee the entire sales process, from lead generation to closing deals, ensuring smooth operations and higher conversion rates.
  • CRM Tools & Technology: Utilize Customer Relationship Management (CRM) software to track leads, monitor sales performance, and manage customer data.
  • Lead Generation & Conversion: Work with the marketing department to develop lead generation campaigns and ensure effective follow-up and conversion strategies.
  • Sales Forecasting: Provide accurate sales forecasts to senior management, based on market trends, historical data, and the sales pipeline.
  • Budget Management: Manage the sales department's budget, ensuring that resources are allocated efficiently to achieve targets.

Sales Manager

Travel Decorum Pvt Ltd
07.2023 - 02.2024
  • Staying up-to-date with the latest information regarding airline offers, flight schedules, fares, and travel regulations.
  • Train employees to advise customers on current traveling conditions, plan customer travel and itineraries, perform Ticketing and booking functions, and calculate transportation and accommodation costs.
  • Managing and motivating the sales team to achieve the monthly targets.
  • All the flight bookings made by the team must be verified and authorized to make sure that there are no losses incurred and the client gets satisfaction.
  • Gathering and analyzing customer feedback to identify areas for improvement in services and products. Implementing changes based on this feedback to enhance customer satisfaction.

Assistant Manager

LBF Travels (Mondee Tech Pvt Ltd)
04.2013 - 04.2023
  • Acquiring lower rates on existing reservations to increase profits.
  • Train employees in advising customers on current traveling conditions, planning customer travel and itineraries, Ticketing, and booking functions, and calculating costs for transportation and accommodation.
  • Managing and motivating the sales team to achieve the monthly targets.
  • All the flight bookings made by the team have to be verified and authorized to ensure no losses are incurred and the client gets satisfaction.
  • Training the new staff and counseling them so that the efficiency level is always high and the team members always motivated.
  • Continuous training of CRS Amadeus and passing on the updates to the staff members.

Sr. Travel Executive

Fare Portal Pvt. Ltd
07.2009 - 04.2013
  • Making flight reservations using Amadeus (CRS) for more than 120 flight services.
  • Maintaining all the records of clients with reservations using Impact and Traffic and following them till the clients make use of their packages.
  • Selling packages and Multi stops that include hotels as well as car bookings.

International Flight Sales Executive

In Yatra.com (P) Ltd
02.2008 - 06.2009
  • Assist customer queries over the phone and email. Guided customers to place new orders.
  • Always achieved the preset targets within the mentioned deadline.
  • Received inbound calls and answered questions from customers satisfactorily.
  • Provide customers with product and service information.
  • Upsell products and services, Complete call logs and reports.
  • Follow up on customer inquiries not immediately resolved.
  • Help new employees on the floor.

Sales Executive

STIC Travels (P) Ltd
12.2005 - 01.2008
  • Responsible for better sales in the area of Punjab. Promoting GSA products along with looking After the deals being taken up in the company-owned IATA(THE TRAVEL PEOPLE).

Traffic Officer

Raja Sansi Airport
01.2005 - 01.2008
  • Check to ensure that food, beverages, blankets, reading material, emergency equipment, and other supplies are aboard and are in adequate supply.
  • Assist passengers entering or disembarking the aircraft.
  • Collect money for meals and beverages.
  • Prepare reports showing places of departure and destination, passenger ticket numbers, meal and beverage inventories, the conditions of cabin equipment, and any problems encountered by passengers.

Education

Bachelors - Tourism Studies

IGNOU
Amritsar, PUNJAB

Diploma - Travel and Tourism Management

kuoni Academy
Delhi, New delhi

Skills

  • GDS - Amadeus & Sabre
  • Client relationship management
  • Sales team training
  • Sales Expertise
  • Leadership and Management
  • Customer Service
  • Sales operation
  • Leadership and motivational skills
  • Problem-solving skills
  • Product knowledge

Skills

Expert, Experienced, Experienced, Experienced, Experienced, Expert, Experienced

Timeline

Meta Sales Manager

Calling Gennie
01.2025 - 04.2025

Sales Manager

AVS Holidays Pvt. Ltd
06.2024 - 01.2025

Sales Manager

Travel Decorum Pvt Ltd
07.2023 - 02.2024

Assistant Manager

LBF Travels (Mondee Tech Pvt Ltd)
04.2013 - 04.2023

Sr. Travel Executive

Fare Portal Pvt. Ltd
07.2009 - 04.2013

International Flight Sales Executive

In Yatra.com (P) Ltd
02.2008 - 06.2009

Sales Executive

STIC Travels (P) Ltd
12.2005 - 01.2008

Traffic Officer

Raja Sansi Airport
01.2005 - 01.2008

Diploma - Travel and Tourism Management

kuoni Academy

Bachelors - Tourism Studies

IGNOU

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