Product Management
MANDEEP SINGH
Customer Success Manager Lead
Summary
Experience Customer Success Manager bringing 1 year of quality performance in customer support supervisory roles. Skilled in mentoring team members to deliver exceptional service and building team morale through effective communication and positive performance feedback. Accustomed to defusing customer dissatisfaction and managing competing priorities with superior results.
Overview
6
6
years of professional experience
7
7
years of post-secondary education
Work History
Customer Success Manager Lead
Cogoport
Bengaluru
2021.09 - Current
- Role & Responsibilities
- Handling 200 accounts, providing seamless end to end logistics solution to the customers through the tech platform
- Working with customers to understand needs, giving platform demo to the customers
- Creating Monthly projection, segment customers based on Trade lanes, work with supply team to work on projections
- Achievements
- Onboarded PARLE BISCUITS, CIBES LIFTS in enterprise client segment
- Generated INR 50 lakhs monthly revenue till now maintaining 10% profitability,
- Rewarded for generating INR 4.2 lakhs profit in a single transaction
Management Trainee
Gemini Corporation N.V
New Delhi
2020.05 - 2020.07
- Identifying potential market for product code HS401039 for export from U.S.A
- Used trade analytics indicators to find potential market for HS 401039
- Worked on another project on usage of r-PET in Indian Paint Industry
- Achievements
- Acted as a matchmaker between buyer and seller of r-PET involving recyclers and paint companies
- Onboarded 3 suppliers and offered our service to them
Education
High School Diploma -
Vidya Bhawan Public School
Uttar Pradesh 2010.03 - 2011.05
High School Diploma -
Holy Child Academy
Uttar Pradesh 2012.04 - 2013.05
Bachelor of Science - Electronics
Hansraj College, Delhi University
New Delhi 2014.07 - 2017.06
MBA - International Business
Indian Institute of Foreign Trade
Kolkata 2019.06 - 2021.06
Skills
Customer Relations
Strategic planning
Business development and planning
Client service optimization
Key accounts development
Interests
Basketball
Musical Instruments
Timeline
Customer Success Manager Lead
Cogoport
2021.09 - Current
Management Trainee
Gemini Corporation N.V
2020.05 - 2020.07
MBA - International Business
Indian Institute of Foreign Trade
2019.06 - 2021.06
Bachelor of Science - Electronics
Hansraj College, Delhi University
2014.07 - 2017.06
High School Diploma -
Holy Child Academy
2012.04 - 2013.05
High School Diploma -
Vidya Bhawan Public School
2010.03 - 2011.05