Product Management
MANDEEP SINGH
Customer Success Manager Lead
Summary
Experience Customer Success Manager bringing 1 year of quality performance in customer support supervisory roles. Skilled in mentoring team members to deliver exceptional service and building team morale through effective communication and positive performance feedback. Accustomed to defusing customer dissatisfaction and managing competing priorities with superior results.
Overview
6
6
years of professional experience
7
7
years of post-secondary education
Work History
Customer Success Manager Lead
Cogoport
Bengaluru
09.2021 - Current
- Role & Responsibilities
- Handling 200 accounts, providing seamless end to end logistics solution to the customers through the tech platform
- Working with customers to understand needs, giving platform demo to the customers
- Creating Monthly projection, segment customers based on Trade lanes, work with supply team to work on projections
- Achievements
- Onboarded PARLE BISCUITS, CIBES LIFTS in enterprise client segment
- Generated INR 50 lakhs monthly revenue till now maintaining 10% profitability,
- Rewarded for generating INR 4.2 lakhs profit in a single transaction
Management Trainee
Gemini Corporation N.V
New Delhi
05.2020 - 07.2020
- Identifying potential market for product code HS401039 for export from U.S.A
- Used trade analytics indicators to find potential market for HS 401039
- Worked on another project on usage of r-PET in Indian Paint Industry
- Achievements
- Acted as a matchmaker between buyer and seller of r-PET involving recyclers and paint companies
- Onboarded 3 suppliers and offered our service to them
Education
High School Diploma -
Vidya Bhawan Public School
Uttar Pradesh 03.2010 - 05.2011
High School Diploma -
Holy Child Academy
Uttar Pradesh 04.2012 - 05.2013
Bachelor of Science - Electronics
Hansraj College, Delhi University
New Delhi 07.2014 - 06.2017
MBA - International Business
Indian Institute of Foreign Trade
Kolkata 06.2019 - 06.2021
Skills
Customer Relations
Interests
Basketball
Musical Instruments
Timeline
Customer Success Manager Lead
Cogoport
09.2021 - Current
Management Trainee
Gemini Corporation N.V
05.2020 - 07.2020
MBA - International Business
Indian Institute of Foreign Trade
06.2019 - 06.2021
Bachelor of Science - Electronics
Hansraj College, Delhi University
07.2014 - 06.2017
High School Diploma -
Holy Child Academy
04.2012 - 05.2013
High School Diploma -
Vidya Bhawan Public School
03.2010 - 05.2011