Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Mandira Das

Mandira Das

Assistant Manager
North 24 Parganas,West Bengal

Summary

Passionate, results-oriented academic advisor with 9+ years of proven expertise in empowering students to navigate their educational and career journeys with clarity and confidence. Known for delivering high-impact academic counseling, strategic career guidance, and end-to-end student support tailored to individual strengths and aspirations. A trusted mentor and motivator, skilled at leveraging both human connection and digital tools to enhance student engagement and success. Thrive in dynamic, tech-enabled environments—collaborating seamlessly with educators, administrators, and cross-functional EdTech teams to build future-ready learners and scalable student success frameworks.

Overview

10
10
years of professional experience
3
3
Languages

Work History

Assistant Manager

SaltLake Institute of Engineering & Management Ltd
Kolkata
09.2017 - Current

Managed day-to-day branch operations across academic and administrative functions, improving process efficiency by 20%.

Increased student satisfaction scores by 30% through prompt resolution of queries and student-centric counseling.

Progressively led a team of 5+ counselors and staff, fostering collaboration and high performance across departments.

Delivered academic and career counseling to over 1,000+ students, guiding them through course selection, admissions, and entrance exam preparation.

Maintained 100% accuracy in student data and institutional records through robust database management.

Conducted over 200+ personalized counseling sessions annually, supporting students with goal alignment and academic intervention.

Collaborated with faculty and administrators to build a holistic student support framework, contributing to a 15% rise in retention rates.

Actively contributed to the successful rollout of government training projects such as PBSSD, Suryamitra, DDU-GKY, RPL, CREDAI, and ORMAS, enhancing employability in regional communities.

Continuously upskilled through professional development to stay aligned with evolving educational trends and digital tools.

Back Office Administrator

Ardent Computech Pvt. Ltd.
Kolkata
10.2015 - 09.2017

Advised over 500+ engineering students on academic planning, course selection, and degree progression, improving on-time graduation outcomes.

Guided students in aligning their academic paths with career goals through personalized counseling and self-assessment tools.

Delivered career guidance and industry insights across key engineering disciplines, increasing student career clarity and confidence.

Maintained accurate student records and ensured seamless coordination with faculty and admin staff for smooth academic operations.

Streamlined administrative workflows, reducing task turnaround time by 25% through efficient documentation and process optimization.

Boosted departmental communication through structured meetings and regular status updates, improving team alignment and productivity.

Education

Bachelor of Arts -

Calcutta University
Kolkata, India
04.2001 -

Skills

Problem-Solving & Innovation

Market Understanding & Customer Insights

Business Development & Client Acquisition

Training, Mentorship & Support

Leading High-Performance Teams

Team Building & Engagement

Flexibility in Dynamic Environments

Multitasking Under Pressure

Time Management & Prioritization

Goal Setting & Achievement

Organizational & Time Management

Adaptability & Emotional Intelligence

Influencing & Persuasion Abilities

Strong Verbal & Written Communication

Communication & Interpersonal Skills

Team Leadership & Motivation

Accomplishments

    Career Progression

    Started my professional journey as a Telecaller in October 2017 at Salt Lake Institute of Engineering and Management Ltd., and through consistent performance, dedication, and results-driven approach, I advanced through multiple roles— Counselor , Senior Counselor , and currently serve as Assistant Manager .

    This upward trajectory over 7.5 years reflects not only my commitment to professional growth but also my significant contribution to the organization's student engagement and academic success initiatives.

    Recognitions

    🏆 Best Academic Counselor Award — Honored for three consecutive years for outstanding performance in student counseling, academic advising, and consistently exceeding enrollment and satisfaction targets at Salt Lake Institute of Engineering and Management Ltd.

Timeline

Assistant Manager

SaltLake Institute of Engineering & Management Ltd
09.2017 - Current

Back Office Administrator

Ardent Computech Pvt. Ltd.
10.2015 - 09.2017

Bachelor of Arts -

Calcutta University
04.2001 -
Mandira DasAssistant Manager