Summary
Overview
Work History
Education
Skills
Accomplishments
Work Availability
Quote
Timeline
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Mandira Maity

Mandira Maity

Manager
Bangalore ,Karnataka

Summary

Dedicated Global Mobility professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working with teams and adapting to new situations and challenges to best enhance the organizational brand. I leverage my 12+ years of experience in project management, Integrated mobility, GCO role(Immigration) and process improvement to deliver high-quality solutions to clients and country teams.

Overview

12
12
years of professional experience
15
15
years of post-secondary education
4
4
Languages

Work History

Manager - GCO/PMO

Ernst & Young
Bangalore
10.2022 - Current
  • As a GCO manager at EY, I'm responsible for client account management for Global Mobility Immigration and its delivery of operations at EY GDS Bangalore.
  • Currently I'm part of the pilot team for Integrated service delivery model for Global mobility program which offers the client an end to end mobility solution.
  • I also manage co-ordination with core onshore EY team in onboarding new clients (pre transition activities and post go live delivery of the operations).
  • MS Visio/MS Powerpoint/MS Word – Created end to end maps for academy guides for GCO, client and country offices for various client teams.
  • Process Team – Part of process team for new hire training, Process training and Process map preparation.
  • Part of UAT testing team from operations side. Testing of EY Mobility pathway tools since its go live and implementation of new ideas to improve overall EY GCO process.
  • Collaborating with Senior Leadership to stabilize processes and enhance client satisfaction.
  • Proven ability to streamline operations, drive improvements in process, and nurture talent.
  • I also maintain virtuous rapport with the stakeholders, understanding their requests and providing enhanced possibilities to them.
  • I plan, monitor, mentor, and manage the project execution, ensuring the budget and TAT are agreed upon.
  • I have strong problem-solving, conflict/resolution, risk management, time management, presentation, and interpersonal skills. and I strive to achieve excellence and efficiency in my work.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Developed and maintained relationships with EY country teams and clients
  • Planned and budgeted accurately to provide business with resources needed to operate smoothly.
  • Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
  • Controlled costs to keep business operating within budget and increase profits.
  • Established team priorities, maintained schedules and monitored performance. Managed and motivated employees to be productive and engaged in work.



Assistant Manager - GCO/PMO

Ernst & Young
Bangalore
10.2017 - 10.2022
  • As an assistant manager (GCO Immigration), in the year 2017 i have been part of the onboarding team to bring in new country practice for immigration GCO (EMEA span - germany, switzerland).
  • I have also been part of onboarding new client in 2020 for US/Canada.
  • Handled team of more than 15 members.
  • Process Map creation, maintaining guides, engagement manuals, handling Adhoc projects, assisting country teams with the process queries.
  • Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
  • Conducted reviews of work during peak seasons to assist team members.
  • Conducted Tool demo for EY country teams.
  • EY tool testing and continuous process improvement in both EMEA and US/Canada spans.
  • Made hiring recommendations to increase company's productivity and profitability with quality workers.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Increased employee performance and job satisfaction to strengthen retention and engagement.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Developed strategy to increase sales and drive profits.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Developed detailed plans based on broad guidance and direction.

Team Lead - GCO/Compliance

Ernst & Young
Bangalore
10.2015 - 10.2017
  • As a team lead, I have the experience of leading a team of more than 20 members spanned across Bangalore and kochi offices.
  • I was responsible for operations of immigration backend admin processes in US/Canada team by the use of INSZOOM tool and EY Global one tool.
  • Responsible for setting up of these processes and transition of tasks over from onshore to india offices.
  • Trained new team members by relaying information on company procedures and Coached team members in techniques necessary to complete job tasks.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Ensuring process guides are up to date.
  • Communicating with on shore teams weekly to identify gaps and review the processes.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Onboarded new employees with training and new hire documentation.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Managed and motivated employees to be productive and engaged in work.

Senior Associate - GCO/Compliance

Ernst & Young
Bangalore
10.2013 - 10.2015
  • As a senior associate i was part of the operations for US/Canada immigration team handling back end admin processes.
  • I was responsible for work allocation, reviewing work of associates, monitoring daily deliverables to ensure SLA's are met.
  • Leading daily team huddle, resource management, problem solving, governance and co-ordination.
  • Defined work plans in alignment with stakeholder requirements.
  • Trained and supported new team members, maintaining culture of collaboration.
  • Served as liaison, facilitating communication between management and associates.
  • Identified and resolved complex issues raised by onshore and team members.
  • Ensuring 100% quality work delivered by team.
  • Assigned tasks to lower-level personnel based on qualifications and skills set.
  • Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
  • Promptly mediated disputes between associates to promote better collaboration and avoid work disruption.
  • Worked varied hours to meet seasonal and business needs.


Associate - GCO/Compliance

Ernst & Young
Bangalore
09.2011 - 10.2013
  • As an associate i joined EY as a fresher working first year with the tax backend team -delivered high quality work output.
  • Created and maintained compliant work environment.
  • Maintained composure in stressful situations and confrontations.
  • Kept senior informed regarding work deliverables.
  • Flexible in working peak hours during busy seasons
  • In 2012 got an opportunity to be part of PILOT batch of immigration team for EY where i learnt onboarding process methodologies, worked as an associate on various backend processes delivering high quality work
  • I also trained new hires on processes and took up additional responsibilities of review.
  • Took notes on processes and specific case details, updated databases and produced reports.
  • Warned violators of infractions or penalties.
  • Identified gaps in existing compliance processes and recommended updates.
  • Maintained up-to-date knowledge of applicable processes.


Education

Bachelor of Science - Computers

Bangalore University
Bangalore
06.2008 - 06.2011

PCMB (11th And 12th) - PCMB

Mount Carmel College
Bangalore
06.2006 - 06.2008

High School - School

Miranda Education Society
Bangalore
06.1996 - 06.2006

Skills

Strategic planning

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Accomplishments

Awards/Accomplishments:

  • Won multiple "Exceptional client service", "SPOT", "Budding star", "PASathon" awards for my contribution at EY.
  • Orange Belt certification for BPMS methodology,
  • Design Thinking Certification.
  • Attend the managers program at Dubai.

Hobbies:

  • Travelling and Cooking

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

Each small task of everyday life is part of the total harmony of the universe.
Saint Thérèse de Lisieux

Timeline

Manager - GCO/PMO

Ernst & Young
10.2022 - Current

Assistant Manager - GCO/PMO

Ernst & Young
10.2017 - 10.2022

Team Lead - GCO/Compliance

Ernst & Young
10.2015 - 10.2017

Senior Associate - GCO/Compliance

Ernst & Young
10.2013 - 10.2015

Associate - GCO/Compliance

Ernst & Young
09.2011 - 10.2013

Bachelor of Science - Computers

Bangalore University
06.2008 - 06.2011

PCMB (11th And 12th) - PCMB

Mount Carmel College
06.2006 - 06.2008

High School - School

Miranda Education Society
06.1996 - 06.2006

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