Mandira Maity
Manager
Bangalore ,Karnataka
Summary
Dedicated Global Mobility professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working with teams and adapting to new situations and challenges to best enhance the organizational brand. I leverage my 12+ years of experience in project management, Integrated mobility, GCO role(Immigration) and process improvement to deliver high-quality solutions to clients and country teams.
Overview
12
12
years of professional experience
15
15
years of post-secondary education
4
4
Languages
Work History
Manager - GCO/PMO
Ernst & Young
Bangalore
10.2022 - Current
- As a GCO manager at EY, I'm responsible for client account management for Global Mobility Immigration and its delivery of operations at EY GDS Bangalore.
- Currently I'm part of the pilot team for Integrated service delivery model for Global mobility program which offers the client an end to end mobility solution.
- I also manage co-ordination with core onshore EY team in onboarding new clients (pre transition activities and post go live delivery of the operations).
- MS Visio/MS Powerpoint/MS Word – Created end to end maps for academy guides for GCO, client and country offices for various client teams.
- Process Team – Part of process team for new hire training, Process training and Process map preparation.
- Part of UAT testing team from operations side. Testing of EY Mobility pathway tools since its go live and implementation of new ideas to improve overall EY GCO process.
- Collaborating with Senior Leadership to stabilize processes and enhance client satisfaction.
- Proven ability to streamline operations, drive improvements in process, and nurture talent.
- I also maintain virtuous rapport with the stakeholders, understanding their requests and providing enhanced possibilities to them.
- I plan, monitor, mentor, and manage the project execution, ensuring the budget and TAT are agreed upon.
- I have strong problem-solving, conflict/resolution, risk management, time management, presentation, and interpersonal skills. and I strive to achieve excellence and efficiency in my work.
- Cross-trained existing employees to maximize team agility and performance.
- Maintained professional, organized, and safe environment for employees and patrons.
- Developed and maintained relationships with EY country teams and clients
- Planned and budgeted accurately to provide business with resources needed to operate smoothly.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Controlled costs to keep business operating within budget and increase profits.
- Established team priorities, maintained schedules and monitored performance. Managed and motivated employees to be productive and engaged in work.
Assistant Manager - GCO/PMO
Ernst & Young
Bangalore
10.2017 - 10.2022
- As an assistant manager (GCO Immigration), in the year 2017 i have been part of the onboarding team to bring in new country practice for immigration GCO (EMEA span - germany, switzerland).
- I have also been part of onboarding new client in 2020 for US/Canada.
- Handled team of more than 15 members.
- Process Map creation, maintaining guides, engagement manuals, handling Adhoc projects, assisting country teams with the process queries.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Conducted reviews of work during peak seasons to assist team members.
- Conducted Tool demo for EY country teams.
- EY tool testing and continuous process improvement in both EMEA and US/Canada spans.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Mentored team members to enhance professional development and accountability in workplace.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strategy to increase sales and drive profits.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Developed detailed plans based on broad guidance and direction.
Team Lead - GCO/Compliance
Ernst & Young
Bangalore
10.2015 - 10.2017
- As a team lead, I have the experience of leading a team of more than 20 members spanned across Bangalore and kochi offices.
- I was responsible for operations of immigration backend admin processes in US/Canada team by the use of INSZOOM tool and EY Global one tool.
- Responsible for setting up of these processes and transition of tasks over from onshore to india offices.
- Trained new team members by relaying information on company procedures and Coached team members in techniques necessary to complete job tasks.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Ensuring process guides are up to date.
- Communicating with on shore teams weekly to identify gaps and review the processes.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Onboarded new employees with training and new hire documentation.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Managed and motivated employees to be productive and engaged in work.
Senior Associate - GCO/Compliance
Ernst & Young
Bangalore
10.2013 - 10.2015
- As a senior associate i was part of the operations for US/Canada immigration team handling back end admin processes.
- I was responsible for work allocation, reviewing work of associates, monitoring daily deliverables to ensure SLA's are met.
- Leading daily team huddle, resource management, problem solving, governance and co-ordination.
- Defined work plans in alignment with stakeholder requirements.
- Trained and supported new team members, maintaining culture of collaboration.
- Served as liaison, facilitating communication between management and associates.
- Identified and resolved complex issues raised by onshore and team members.
- Ensuring 100% quality work delivered by team.
- Assigned tasks to lower-level personnel based on qualifications and skills set.
- Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
- Promptly mediated disputes between associates to promote better collaboration and avoid work disruption.
- Worked varied hours to meet seasonal and business needs.
Associate - GCO/Compliance
Ernst & Young
Bangalore
09.2011 - 10.2013
- As an associate i joined EY as a fresher working first year with the tax backend team -delivered high quality work output.
- Created and maintained compliant work environment.
- Maintained composure in stressful situations and confrontations.
- Kept senior informed regarding work deliverables.
- Flexible in working peak hours during busy seasons
- In 2012 got an opportunity to be part of PILOT batch of immigration team for EY where i learnt onboarding process methodologies, worked as an associate on various backend processes delivering high quality work
- I also trained new hires on processes and took up additional responsibilities of review.
- Took notes on processes and specific case details, updated databases and produced reports.
- Warned violators of infractions or penalties.
- Identified gaps in existing compliance processes and recommended updates.
- Maintained up-to-date knowledge of applicable processes.
Education
Bachelor of Science - Computers
Bangalore University
Bangalore 06.2008 - 06.2011
PCMB (11th And 12th) - PCMB
Mount Carmel College
Bangalore 06.2006 - 06.2008
High School - School
Miranda Education Society
Bangalore 06.1996 - 06.2006
Skills
Strategic planning
Global Mobility
Integrated Global Mobility
Policies and procedures
Improvement initiatives
Leadership and Service Delivery
Project Management (GCO/PMO)
Key Performance Indicators
Operations management
Strong Communication
Stakeholder Management
MS Visio, MS PowerPoint
Accomplishments
Awards/Accomplishments:
- Won multiple "Exceptional client service", "SPOT", "Budding star", "PASathon" awards for my contribution at EY.
- Orange Belt certification for BPMS methodology,
- Design Thinking Certification.
- Attend the managers program at Dubai.
Hobbies:
- Travelling and Cooking
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Each small task of everyday life is part of the total harmony of the universe.
Saint Thérèse de Lisieux
Timeline
Manager - GCO/PMO
Ernst & Young
10.2022 - Current
Assistant Manager - GCO/PMO
Ernst & Young
10.2017 - 10.2022
Team Lead - GCO/Compliance
Ernst & Young
10.2015 - 10.2017
Senior Associate - GCO/Compliance
Ernst & Young
10.2013 - 10.2015
Associate - GCO/Compliance
Ernst & Young
09.2011 - 10.2013
Bachelor of Science - Computers
Bangalore University
06.2008 - 06.2011
PCMB (11th And 12th) - PCMB
Mount Carmel College
06.2006 - 06.2008
High School - School
Miranda Education Society
06.1996 - 06.2006